Customer Service Job in Multinational Company

Multinational
Company Customer
Service Executives
(50) Jobs in Kenya
An upcoming Multinational
company with over 56 branches
all over the world wishes to
recruit 50 Customer Service
Executives to serve in our new
East Africa office being opened in
Upper Hill Nairobi with plans of
opening another office in
Mombasa and Dar-es-salaam by
November this year.
Customer Service Executive
50 Positions

Duties and Responsibilities:
*To provide
excellent
customer service
in sales and after-
sales situations
*To respond to
general customer
inquiries and
complaints in a
timely manner
and to resolve
issues to
satisfaction of
customer based
on company
policy
*To project a
professional
company image
Accurately
respond to
questions and
assist customers
with company's
code of ethics,
registration mode,
training on right
product usage,
product codes.
Assist customers
with their billing
and payments
needs and
accepting
payments
*Sell multiple
beauty products
and accessories.
*Maintaining a
professional
appearance,
behavior, and
conduct
Effectively work
with peers in a
team focused
environment
Perform other
duties as required

Qualifications:
Minimum of a
Diploma in a
relevant field such
as Marketing, IT,
PR, Business or
related fields from
a recognized
University or
College.
The right
candidates
should also have
experience in
customer service
with excellent oral
and written
communication
skills and
demonstrated
ability to work
closely with
others.
He or she must
also be medically
fit.
Both genders are
encouraged to
apply

Skills and Competencies:
*Responsible,
trustworthy, and
personally takes
responsibility for
actions/
consequences of
all staff of
business hall
*Able to handle
and difficult
situations under
pressure with
grace and
efficiency
*Great
communication
skills, listening
skills, loves a
challenge, can
perform under
pressure with
limited
supervision
*Professional
appearance and
the willingness
and ability to work
evenings and
weekend shifts as
needed
*Pleasant personality.

Terms of Employment:
Contract, with possibility of
conversion to permanent and
pensionable terms subject to
satisfactory performance.
Other terms are negotiable,
commensurate with
qualifications and experience.

If you meet the above
requirements, send in your CV
stating your current
remuneration and day time
telephone contact to
hr@marykayafrica.com

Only those who qualify will be
contacted.

Candidates are encouraged to
check their emails often

Sales Associate Position

About the job

To be an Mfarm LTD sale associate means to be the front line of the business.

Your responsibility is to move MFarm from being Kenya’s best transparent trading platform
for hoticultural produce to the platform that everyone in Kenya is using.

Your role would be to bring our great service to people’s (suppliers and buyers)
attention; help them get started with MFARM and most importantly, ensure customer
satisfaction by continuously engaging our clients.

In your day to day operations you will be involved in prospecting new clients, pre-call
planning on sales meetings and outreaching direct sales.

About you

You have a passion for making and closing deals, you are an extrovert in nature, you love meeting
new people, you are articulate and able to identify and describe the value proposition for our product...

You have a strong understanding of creating visibility of mobile/agribusiness products in the operations
of small and medium businesses…

You are looking to be equipped with skills in a fast paced and creative environment…

Application

Send your application to jobs@mfarm.co.ke no later than May 31st 2012.

This appointment is on full-time basis.

Find out more about MFARM LTD at www.mfarm.co.ke or call us for further inquiries about the
position at 0707933993.

UNDP Amkeni Wakenya Programme Officer( Grants Monitoring) Job in Kenya

Vacancy Announcement

Independent Consultant: Programme Officer - Grants Monitoring

1. Background

UNDP Kenya and Development Partners have established a Civil Society Democratic Governance Facility under the UNDP Kenya Country Programme Action Plan known as Amkeni Wakenya.

This Facility has an objective to support the country in its efforts to uphold democratic governance,
human rights and the rule of law through enhanced empowerment of the people and strengthening of
relevant governance institutions.

Amkeni Wakenya provides support to civil society organizations working on promoting democratic governance in Kenya.

One of the ways it does this is by funding and building capacity of CSOs who meet specific qualification
criteria after various Expressions of Interest/Calls for Proposals.

2. The Task

Amkeni Wakenya seeks to engage the services of an independent consultant (Programme Officer-Grants Monitoring)
to monitor grants provided to CSOs, review narrative and financial reports submitted by grantees and support
the Facility's programmes and capacity building activities.

3. Qualifications, Skills & Experience

•     A university degree in law, development studies, political science or related disciplines.
•     A minimum of 3 years' experience in project management.
•     Demonstrable experience in grants management including assessing and monitoring grants made to civil society organisations and community projects.
•     Proven understanding and knowledge of the civil society sector in Kenya.
•     Previous work with UNDP or any other UN agency is an added advantage.

4. Duration of assignment

This assignment is for a period of nine (9) months.

Application Procedure

Interested and qualified candidates should submit their applications complete with their current P11 form,
CV with three referees to consultants.ken@undp.org to reach us on or before 8 June 2012.

The full Terms of Reference (TOR) detailing the scope of work, required academic qualifications and years of
relevant work experience can be viewed by visiting the UNDP Kenya
website: http://www.ke.undp.org/index.php/procurements

National Oil Corporation Jobs

Looking for a Career in the Petroleum Industry?

National Oil Corporation of Kenya is a State Corporation founded by an Act of Parliament in 1981 with the
mandate of participating in all aspects of the Kenyan petroleum industry. National Oil is involved
in both Upstream and Downstream activities.

The Corporation is ISO certified and one of the fastest growing companies in the petroleum industry.

National Oil is seeking dynamic, highly driven and results oriented individuals to fill the following positions:

Company Secretary / Legal Manager

Ref: CSLM/05/12

Reporting to the Managing Director, the Company Secretary/ Legal Manager will provide strategic and legal
advice to the Corporation with the aim of enhancing good governance and ensuring compliance with set
laws and regulations.

Key responsibilities will include the following:

•     Drafting third party contracts and administering production sharing contracts
•     Providing legal opinions on issues affecting the Corporation
•     Handling lawsuits involving the Corporation and liaising with external lawyers
•     Liaising and communicating with the Board and Shareholders
•     Attending and taking minutes at Board meetings
•     Acting as the custodian of all legal documents, contracts and security documentation for the Corporation
•     Secretary to the Inter-Ministerial Petroleum Advisory Committee and National Fossil Fuel Advisory Committee
•   Ensuring compliance and adherence to statutory requirements, corporate policies and procedures.

Skills and Attributes:

•     Masters degree in Law, Business Administration or other relevant field
•     Bachelors degree in Law
•     Advocate of the High Court of Kenya
•     CPS(K)
•     At least 10 years experience, 3 of which should have been as a Company Secretary in a
•     busy commercial environment or law firm
•     Experience in Corporate Affairs and international exposure will be added advantages.

LPG Manager

Ref: LPG/05/12

Reporting to the Head of Sales and Marketing, the LPG Manager will take charge of the growth and
management of the LPG business.

Responsibilities will include the following:

•     Developing and implementing strategies for growing the LPG business and maintaining existing customers;
•     Ensuring that there are optimal stocking of products and accessories for the business;
•     Ensuring compliance to guidelines on Environment, Health and Safety (EHS) standards and regulations pertaining to LPG;
•     Enforcing compliance with EHS standards in all commercial outlets; and
•     Ensuring competitive pricing of bulk and packed LPG.

Skills and Attributes:

•     Bachelors degree in a business related filed;
•     At least 8 years experience, 3 of which should have been in managing LPG business;
•     Well developed interpersonal skills; and
•     Strong business acumen.

Territory Manager

3 Positions - Nairobi, Mombasa and Nakuru

Ref: TM/05/12
 
Reporting to the Retail Manager, the Territory Manager will drive sales in the retail network and
maintain the National Oil brand and standards.

Responsibilities will include the following:

•     Acquiring new business opportunities including new station acquisition within the sales territory to

    achieve set targets;

•  Ensuring optimal stocking of fuels, LPG and lubricants in all retail outlets at all times;
• Enforcing the Corporation's credit policy and ensuring compliance to EHS, operational procedures, regulations and statutory requirements in all business sites in the respective territories

• Coordinating sales promotion campaigns, customer open days and other innovative promotional initiatives within the territory in liaison with the Customer Service section

•  Receiving and attending to customer complaints and providing guidance on addressing gaps in customer satisfaction

•  Coordinating dealer and station staff recruitment and training in liaison with the Retail Training Manager
•  Inspecting works done by contractors as detailed in the performance contracts.

Skills and Attributes:

•     Bachelors degree in a business related field;
•     At least 3 years sales experience in the petroleum industry; and
•     Good negotiation skills.

* Applicants for this position should indicate their preferred location - Nairobi, Nakuru or Mombasa *

Terminal Operations Controller

Ref: TOC/05/12

Reporting to the Terminal Manager, the Terminal Operations Controller will be charged with ensuring
safe receipt, storage and loading of products for delivery to customers.

Responsibilities will include the following:

•     Ensuring optimum inventory levels and analyzing stock variations
•     Managing truck deliveries and ensuring that loading and dispatch of trucks is carried out fairly and efficiently
•  Liaising with the Instrumentation Engineer in carrying out modifications to existing system configuration and SCADA graphics and restoring system integration breakdown
•  Ensuring daily and monthly stocks back up is performed through the Fuelfacs
•     Implementing all procedures related to receipt of products, storage and loading of trucks
•     Implementing security procedures relating to seals, gate access and the control room
•     Ensuring the accuracy of measurement equipment is maintained through regular equipment checks and calibration.

Skills and Attributes:

•     Bachelors degree in Engineering;
•     At least 3 years experience in coordinating terminal operations; and
•     Good organizational skills.

If you believe your career objectives match any of these exciting roles, please forward your
application with a detailed CV stating your current position, current remuneration, three referees,
e-mail address and telephone contacts by 8th June 2012 addressed to:

The Director
Executive Selection Division
Deloitte Consulting Limited
Deloitte Place, Waiyaki Way, Muthangari
P O Box 40092 00100
Nairobi

E-mail: esd@deloitte.co.ke

UNDP KENYA PROJECT OFFICERS(LIVELIHOOD RESTORATION AND DISASTER RISK MANAGEMENT) JOBS

Vacancy Announcements

Project Officers

UNDP Kenya invites applications to fill two project officers to support the following projects:

1. Restoration and stabilization of Livelihoods for Drought affected and Host Communities.

2. Disaster Risk Management Project for Kenya.

Background

Restoration and Stabilization of Livelihoods for Drought affected and Host Communities

UNDP together with the Government of Kenya (GOK) have developed a project as a medium term measure to support
recovery as well as build resilience of communities especially youth and women's groups affected by the drought
and to strengthen institutions responsible for recovery and disaster risk reduction work.

The intervention will address short term livelihoods economic recovery needs of youth and women while establishing
in the process the capacities and building blocks of sustainable local long-term development.

The Project Officer will provide programme management and technical support to the Restoration and Stabilization
of Livelihoods for Drought affected and Host Communities project.

Education

    A master's degree in Social Sciences, Agriculture, Development Studies, Disaster Management, Business or
Public Administration or other related fields.

Experience

1. At least 3 years of professional experience in programme management and co-ordination with government
and / or UN Agencies or NGOs with emphasis on managing livelihood or recovery projects.

2. Substantative experience in policy development and the provision of policy advice to Government in
the field of Livelihoods and Disaster Risk Management.

Disaster Risk Management Project for Kenya

The Post-Election Violence Livelihoods Recovery Project was developed to restore and expand livelihoods
opportunities for communities that were intensely affected by the post-election violence in 2007/2008.

The overall objective of the project is to contribute to the post-election violence recovery and
reintegration process through the restoration of livelihoods in affected areas.

The project is implemented in 4 counties namely Nakuru, Trans Nzoia, Uasin Gishu and Kisumu.

The Disaster Management Project aims to contribute to the substantial reduction of disaster losses
in lives and in the social, economic and environmental assets of community.

The project supports national plans and policies for disaster management operationalisation and
capacity development at national and county levels.

The Project Officer will provide programme management and technical support to the Disaster Risk Management
and PEV livelihoods Recovery projects.

Qualifications and Experience

Education

    A master's degree in Disaster Management, Social Work, Sociology or Social Sciences, Development Studies,
Business or Public Administration, or other related fields.

Experience

1. At least 3 years of professional experience in programme management and co-ordination with government
and / or UN Agencies and / or INGOs or NGOs with emphasis on managing livelihood or recovery projects.

2. Substantative experience in policy development and the provision of policy advice to (Local) Government
in the field of Disaster Risk Management.

Application Procedure

Interested and qualified persons should apply on the UNDP Kenya e-Recruitment portal located on the UNDP
Kenya website - http://www.ke.undp.org on or before 1 June 2012.
Select "e-Recruitment Portal" under "Operations/Human Resources".

Applicants are required to fill and sign a Personal History Form (P11) Form and submit it together
with their online application

Applications received via other means will not be accepted.

Additional considerations

1. Applications received after the deadline will not be considered.

2. UNDP will only be able to respond to those applications in which there is further interest.

"UNDP is an equal opportunity employer which strives to achieve overall balance in its staffing patterns".

Finance Manager Job in a Bank in South Sudan

Job Ref. MN 5357                 

Our client, a leading multinational bank operating in many countries including South Sudan wishes
to recruit a South Sudanese national as Finance Manager for their South  Sudan operations.

Job Profile

•     Management reporting and controls.
•     Regulatory reporting and compliance with Bank of South Sudan and Central Bank of Kenya regulations.
•     Taxation compliance and minimization of taxation risks.
•     Payments and procurement.

Person Profile

•     B. Com Accounting/Finance.
•     Fully accredited ACCA or CPA
•     Minimum 2-4 years banking experience in a financial management position.
•     Knowledge of Bank of Sudan and Central Bank regulations
•     Understanding of IFRS.

Quote the job reference number.

Send your application so as to reach us by 12 noon (12.00pm), Thursday 31st, May, 2012.

Email: recruit@manpowerservicesgroup.com

Policy Advocacy Specialist Job with Chemonics International

Chemonics International Inc., a leading international consulting firm based in Washington,
D.C., seeks experienced professionals for an anticipated livestock growth project in
 Kenya funded by USAID.

This five-year contract aims to improve the inclusiveness and competitiveness of
livestock value chains in Marsabit and Garissa while furthering livestock-related
economic opportunities.

Policy Advocacy Specialist

Demonstrated experience working with government officials, Parliament, and other
groups in developing legislation or regulatory policies affecting the livestock sector

Previous experience working with pastoralists at the district level, especially in
developing training and workshops. Community organization experience and skills an
advantage.

Ability to interact effectively and communicate with a broad range of national,
provincial, and local government officials, international donors, and other key
stakeholders.

Experience working with USAID-funded or other donor funded value chain projects
in Kenya or East Africa

B.A. in relevant field, advanced degree preferred.

Application Instructions:

Please submit cover letter, resume, and three professional references to
chemonicsregalrecruit@gmail.com by June 1, 2012.

Applications will be reviewed on a rolling basis. No telephone inquiries please.

Finalists will be contacted.

Property Manager Job in Kenya

 A  property manager position exists in a property management Company
The ideal candidate should;

• Have at least 3 years working experience in the property industry
• Have a current practicing certificate
• Be computer literate
• Be proactive, self-motivated and aggressive
• Have excellent communication and interpersonal skills
• Have ability to work in a team
• Demonstrate excellent organizational skills and have ability to handle pressure.
• Have ability to work with minimum or no supervision.

Interested candidates should apply with CV, passport size photos and copy of
certificates latest by 7th June 2012 to;

The Director,
P.O Box 18352-00500
Nairobi

Programme Assistant Job In Kenya

Programme Assistant
(Bilingual in English and French)
An international organization that supports research in developing countries invites applications for two
positions in its regional office in Nairobi.

Duties and Responsibilities
The right candidate will be responsible for the following duties:
Providing a variety of administrative, coordination and logistical services in support of a number of programmes and contribute to their effectiveness by:
 

• Maintaining an in-depth knowledge of the current activities of the relevant programme areas

• Liaising with other offices of the organisations as well as representatives from other partner institutions
•  Maintaining the programme files, compiling and extracting information from files, publications, organisational databases and other sources
•  Preparing correspondence
• Coordinating administrative and logistical needs for visitors;
• Assisting supervisors with their travel arrangements;
•  Giving necessary inputs to the organisation of meetings and conferences.

Personal Specifications:
The ideal candidate should meet the following requirements:

•     Be in possession of a Diploma in Business Administration or its equivalent
•     Have at least five years’ experience relevant to the duties outlined above
•     Possess good communication skills, both oral and written, and be a good team member
•     Display strong analytical and organizational skills
•     Have good experience of the internet as well as word processing, spread-sheet and database software
•     Demonstrate ability to manage work with minimum supervision
•     Only candidates who have excellent capacity in both English and French, orally and in writing, should apply.

Interested candidates should forward their applications to the address below including a full CV no
later than 3 June 2012: progassis@idrc.or.ke
A French version is available by contacting the above email address.

Ministry of Public Health and Sanitation Jobs in Kenya

Applications are invited from qualified candidates for the positions shown below.
Interested and qualified persons are requested to make their applications online through one of the
Commission’s websites www.publicservice.go.ke and www.psckjobs.go.ke OR by completing ONE application form PSC 2 (Revised 2007).
The form may be downloaded from the Commission’s websites.
Please Note:
    Candidates should NOT attach any documents to the application form. ALL the details requested in the advertisement should be filled on the form.
Only shortlisted and successful candidates will be contacted.
 Canvassing in any form will lead to automatic disqualification.
 The public service commission is committed to availing equal employment opportunities to all kenyans.
 Women and people with disabilities are especially encouraged to apply.
 Shortlisted candidates shall be required to produce originals of their National Identity Card,
 academic and professional certificates and testimonials during interviews.
Serving officers shall be required to produce the original letter of appointment to their current substantive post during the interview.
Completed application forms should be sent to:
The Secretary
Public Service Commission of Kenya
P. O. Box 30095 – 00100
Nairobi,
so as to reach the Commission on or before 30th May, 2012.


Vacancies in the Ministry of Public Health and Sanitation

Medical Biochemist III
Twelve (12) Posts V/No. 147/2012
Basic Salary Scale: Ksh.26,323 – Ksh.31,996p.m.
(Job Group ‘K’)
For appointment to this grade, a candidate must have:

•     Bachelor of Science degree in Chemistry, Biochemistry, Microbiology, Food Science and Technology,
•     Biomedical Laboratory Technology, Laboratory Epidemiology or comparable qualification from a recognized university;
•    excellent communication and presentation skills; and proficiency in computer applications.

Duties and Responsibilities
This is the entry grade for this cadre. Specific duties and responsibilities include:

•     familiarizing with food standards, various analytical methods and procedures used for analysis of food such as, nutritional composition, micronutrients, chemical additives and contaminants, microorganisms and toxins; familiarizing with food standards;
•   familiarizing with clinical samples for diagnostic and forensic purposes, normal composition of drugs and environmental matter such as contaminants and pollutants.

Medical Parasitologist III
Fifteen (15) Posts V/No. 148/2012
Basic Salary Scale: Ksh.26,323 – Ksh.31,996p.m.
(Job Group ‘K’)
For appointment to this grade, a candidate must have:

•     Bachelor of Science degree in Zoology, Medical Parasitology, Microbiology, Molecular Biology,Genetics, and Epidemiology or comparable qualifications from a recognized university;

•     Excellent communication and presentation skills; and proficiency in computer applications.

Duties and Responsibilities
This is the entry grade for this cadre. Specific duties and responsibilities include:

•     collecting samples using appropriate parasitological procedures;
•     undertaking appropriate sample processing, storage and transportation to the laboratory;
•     carrying out appropriate laboratory diagnosis.

Medical Entomologist III
Fifteen (15) Posts V/No. 149/2012
Basic Salary Scale: Ksh.26,323 – Ksh.31,996p.m.
(Job Group ‘K’)
For appointment to this grade, a candidate must have:

•      Bachelor of Science degree in Zoology, Medical Entomology, Microbiology, Molecular Biology, Genetics, Laboratory Science or comparable qualification from a recognized university;

•     Excellent communication and presentation skills; and proficiency in computer applications.

Duties and Responsibilities
This is the entry grade into this cadre. Specific duties and responsibilities include:

•    collecting of vectors using appropriate Entomological techniques;
•     appropriate sampling, storage and transportation to the laboratory;
•     recording of samples appropriately stored and data well entered in a database.

Laboratory Technologist III
Fifteen (15) Posts V/No. 150/2012
Basic Salary Scale: Ksh.16,692 – Ksh.20,289p.m.
(Job Group ‘H’)
For appointment to this grade, a candidate must have:

•  A Kenya Certificate of Secondary Education (KCSE) mean grade of C plain or its equivalent  with at least a C plain in Biology or Biological Sciences, Chemistry or Physical Sciences, English or Kiswahili, and Mathematics or Physics;
• A Diploma in any of the following disciplines: Applied Biology, Medical Laboratory Technology, Analytical/Applied Chemistry, Food Science, Civil Engineering, Earth Science, or comparable qualification from a recognized institution; and excellent communication and presentation skills;

Duties and Responsibilities
    This is the entry grade into the medical laboratory technologist’s cadre.
    Specific duties and responsibilities include simple analytical work and media maintenance of cultures
    of insects, bacteria, fungi or other laboratory animals.
Chemist/Analyst II
Eighteen (18) Posts V/No. 151/2012
Basic Salary Scale: Ksh.21,304 – Ksh.25,895p.m.
(Job Group ‘J’)
For appointment to this grade, a candidate must have:
    a Bachelors of Science degree in Chemistry or a comparable qualification from a recognized university;
    excellent communication and presentation skills;

Duties and Responsibilities
This is the entry grade into the Chemist’s cadre. An officer at this level will undergo on the job
training under supervision of a more experienced officer.

Specific duties include carrying out simple laboratory assignments and experiments.

Medical Laboratory Technologist III
Eighteen (18) POSTS V/No. 152/2012
Basic Salary Scale: Ksh.16,692 — Ksh.20,289 p.m.
(Job Group’H’)
For appointment to this grade, a candidate must have:

•     Kenya Certificate of Secondary Education (KCSE) mean grade of C plain or its equivalent qualification with at least a C plain in Biology or Biological Sciences, Chemistry or Physical Sciences, English or Kiswahili, and Mathematics or Physics
•  successfully completed a three (3) year Pre-Service Training at the Kenya Medical Training College or any other institution recognized by the Kenya Medical Laboratory Technicians and Technologists Board and have been awarded a Diploma in Medical Laboratory Sciences;

•  Been registered by the Kenya Medical Laboratory Technicians and Technologists Board as a Registered Medical Laboratory Technologist;

• Excellent communication and presentation skills;

Duties and Responsibilities
This is the entry grade into the Medical Laboratory Technologist cadre.
Specific duties include offering general laboratory services and control and surveillance of
vector borne diseases in the division of Vector Borne and other tropical and neglected diseases.

Radiation Protection Officer II
Five (5) Posts V/No. 153/2012
Basic Salary Scale: Ksh.26,323 — Ksh.31,996p.m.
(Job Group’K’)
For appointment to this grade, a candidate must have:

•     a Bachelor of Science degree in either Radio Physics, Radiochemistry, Biophysics, Medical Physics, Health Physics, Physical Sciences with topics in atomic, radiation and  nuclear sciences or nuclear engineering from a recognized institution
• excellent communication and presentation skills

•    Proficiency in computer applications.

Duties and Responsibilities
This is the entry grade into this cadre. Specific duties and responsibilities include:

•     investigating procedures as required under cap.80 of the laws of Kenya;
•     assisting in research projects in the field of radiation protection and/or nuclear science at  recognized institutions; and carrying out radiation surveys at radiation facilities as required by the Radiation Protection Act, under supervision of a more experienced Radiation Protection Officer.

Kencall Contact Centre Agent

Contact Centre Agent

Company Profile

KenCall is Kenya’s largest contact center operating globally and providing call center and Business Process
Outsourcing (BPO) services to organizations worldwide.

KenCall offers unrivalled experience in customer care, telesales, technical support, customer
acquisition, web chat services and BPO. Its business is built upon world-class technology infrastructure and operations.

Job Profile

The contact centre agent responds to customer needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first contact resolution.

Modeling effective communication skills, contact centre agents must be knowledgeable about the
products and/or services of the organization they represent.

Main Responsibilities of the Job:

Provide professional customer service by:

•     Being service-oriented
•     Listening attentively to customers and responding to customer enquiries in writing
•     Anticipating potential needs or problems of customers
•     Maintaining a balance between business and customer needs
•     Following through on commitments
•     Making recommendations of alternate solutions if customer expectations cannot
•     be met and following relevant escalation contact protocols
•     Maintaining confidentiality of information
•     Achieving first contact resolution (FCR)
•     Handling complaints or issues satisfactorily
•     Providing accurate information about products and services
•     Processing transactions effectively

Conduct activities in a professional manner by:

•     Modeling enthusiasm and interest in well being of organization and its customers
•     Determining if problems are within assigned level of authority
•     Demonstrate diplomacy when dealing with difficult situations
•     Reporting in a detailed and accurate manner
•     Operating within the organizational chain-of-command

Exhibit contact management techniques by:

•     Establishing and maintain rapport with customers
•     Using questioning techniques to guide customer
•     Obtaining information from customers in order required
•     Diffusing volatile situations
•     Managing contact flow in conjunction with various business systems

Communicate effectively by:

•     Delivering messages effectively
•     Recognizing challenges due to diversity, e.g. language barriers
•     Giving full attention to customer
•     Confirming understanding by paraphrasing, repeating or reframing what has  been said
•     Keeping message clear and concise
•     Adjusting voice and communication style to engage a customer
•     Ensuring reports are accurate and sufficiently detailed
•     Using appropriate writing style for purpose and audience

Maintain a safe working environment by:

•     Understanding the principles of ergonomics in the workplace
•     Managing personal wellness
•     Following company operating procedures

Working Conditions

•     Hours of work will vary and shift work will be required
•     Agents may be required to sit for longer period of time
•     Agents will spend long periods in front of computer screens

Main Skills

•     Excellent verbal and written communication skills
•     A minimum typing speed of 30wpm (A MUST)
•     Ability to learn detailed instructions quickly
•     Superior problem solving skills
•     Ability to explain detailed instructions articulately and clearly
•     Ability to multi-task effectively
•     Technical aptitude

Personal Qualities

•     Strong work ethic
•     Exceptional customer service skills
•     Ability to recognize sales opportunities
•     Excellent telephone manner
•     A Passion for the music and media industry
•     Positive attitude
•     Excellent personal grooming
•     Clear neutral accent

Qualifications

•     An Education background in the arts, preferably music.
•     Previous experience in web services, online marketing advantageous
•     Knowledge of computer and communication systems
•     Experience in customer service environments an asset
•     Previous contact centre experience an asset
•     International exposure is highly advantageous

Note:

To apply, please send an email application to recruitment@kencall.com and attach your CV and a
brief analysis (300 words max) of the internet Article “Trends in Kenyan Popular Music” by Douglas B. Paterson.

Pafid Accounting Job in Kenya

Accounting Jobs in Kenya

PAFID is an implementor of the project UWEZO. 
PAFID’S lead role is to increase youth access to employment, entrepreneurship and livelihood opportunities and to provide rural population with a sufficient scale so that they can harness market/agricultural extension information, access financing and hence benefit from greater visibility, leverage better prices, increase value added and improve negotiation power.

In addition PAFID collaborates with the Ministry of agriculture  to provide agricultural training with an aim to, to promote increased diversity of production for subsistence and cash crops.

PAFID also supports various other interventions involving CLUSA and its other partners under the Yes
Youth Can! initiative.
PAFID is seeking to recruit Project Accountant (temporary position -5 months)
Commence Date: 4TH July 2012

Reporting to the Finance Manager, the Project Accountant will be responsible for ensuring PAFID systems and procedures of internal controls are followed when committing all financial transactions

Specific Roles and Responsibilities


•     Prepare monthly management and project accounts
•     Prepare project costing, budgets, cash flows, reports and analysis as required by donors & Management.
•     Ensure proper management of petty cash;
•     Process monthly payroll
•     Ensure that all cash payments are fully supported and are authorized
•    Process and make payments as provided in the approved budgets; Rubber stamping ‘paid’ on all documents once cash vouchers are signed and cash disbursed and before filing
•   Maintain an organized and well documented filling system (all files must be labeled properly and visibly)
•     Inputting accurately of transactions in Quick books
•     Carry out reconciliations of cash and bank balances on a monthly basis;
•     Prepare schedule of payments of utilities, statutory deduction and ensure timely payment of the same;
•     Ensure the timely transfer of all field fund requests;
•     Ensure the maintenance of an efficient, proper, and transparent financial filing system for the department and the organization in accordance with the organizational guidelines;

In particular, the successful candidate should have the essential qualifications, experience and competencies:


•     Professional accounting qualification (CPA 2) and Bachelor’s degree in Accounting or Finance,
•     Working knowledge of QuickBooks and MS Office especially EXCEL
•     At least 1 year of professional experience with an NGO
•     USAID experience a plus. In addition, must be flexible, willing to perform assigned and additional duties.
•     Ability to work with tight deadlines and handle multiple concurrent activities
•     Excellent in written and spoken English.
•     Ability to work well in a team and  handle pressures and meet deadlines
•     And have a willingness to learn

Preference will be given to those able to commence working on the first week of July  2012
Qualified candidates are invited to email their applications together with a detailed CV with 3 professional referees and daytime telephone contacts by 25th June 2012- 5pm to:

The Finance Manager, Email pafid.job@gmail.com
Only shortlisted candidates will be contacted for interview.
PAFID is an equal opportunity employer and promotes gender equity. 
Canvassing will lead to automatic disqualification.

Orange Telkom Job Vacancy in Kenya - Solution Consultant

Orange Telkom is looking to hire a solution consultant in the business market department

Job Description

This person will be responsible for understanding customer needs and aligning those needs with the spectrum of TKL product and service offerings. As part of the sales cycle, the Solutions Consultant is responsible for
providing customer demonstrations, auditing the prospect's system, developing and considering alternatives
for prospects, preparing professional proposals, making winning presentations, and participates in closing the sale.

1. Responsibilities/Execution activities (it will be completed for all functions)

Operational:

• Support the sales team in the qualification analysis and presentation of services and products offered by Telkom Kenya to existing and prospective customers.
• Develop technical non-standard solutions.
• Participation in the technical delivery of EOI/RFP.
• Delivering professional presentations and demos to technical and management personnel and communicating with sales and product managers regarding customer needs.
• Working closely with Account Managers on assuring and interpreting technical requirements of customers’ opportunities.
• Investigating new technologies and third party components and staying on top of technology to innovate new products and services.
• Identifying customer requirements and ensuring proactive communications with customers to ensure customer satisfaction.
• Support the Project Manager in ensuring the following
• Quality of project management within the organization and continuous improvement on project processes.
• Track individual project performance against the project baseline and validate progress.
• Provide individual project tracking and consolidated progress validation and escalation of projects and establish management reporting requirements.
• Identify project risks and/or issues and implement necessary action plans to manage them and avoid potential delays and scope creep.
• Assist with the tender and contracting process together with the project team until contract award.

2. Responsibilities/Managerial activities (it will be completed only for managerial functions)

2.1. Team Coordination (e.g. to establish objectives, to monitor the activity, follow-up KPI’s, to follow-up dead-lines)

2.2 Development direct subordinates: (e.g. coaching, mentoring, induction, delegation of tasks and authority, job rotation, career path, to organize the participation of subordinates to trainings, workshops..)

..........................................

2.3 Strategy elaboration (including Planning and Procedures/Policies): (e.g. at the company level, deaprtment or subdepartment)

2.4 Job description Review:

• To realize the job descriptions for all new jobs that will appear in his/her team
• To update the job descriptions for all the jobs in his/ her team if there are any changes in the activity of the team

2.5 Financial Responsibilities: budget review, reporting
Qualifications

Education Background & Experience:

(e.g. 2-6 years in a similar position…)

• A Bachelor degree of Science (or equivalent) from a recognised university with at least second class in telecommunications/ Computer/ Science/Electrical/Electronic engineering or IT degree.
• A Master’s degree will be an added advantage.

Preferred Skills

Professional Knowledge:

(e.g. MS Office…)

In-depth knowledge of IT / data / voice / video applications, convergence and IP technologies and security strategies.
Cisco certifications are an added advantage
English language skills should be to a business standard.

Professional Skills:

(e.g. Leadership, problem solving, initiative, results orientation....)

Excellent communication skills
Professional presentation skills
Self-starter

City Nairobi
Agreement

Application to : Visit our career pages at www.orange-tkl.co.ke, create an account and upload your CV.
An applicant must upload a PDF or Ms Word copy of his / her CV to be considered.

The deadline for application is 29th May, 2012.

If you do not hear from Human Resources by 8th June, 2012, kindly consider your application unsuccessful.

Faulu Kenya Direct sales Representative and Direct Sales Team Leader Jobs in Kenya

Exciting Career Opportunities

Faulu Kenya Deposit Taking Microfinance Limited is a dynamic Christian organization within the Micro-Finance sector.
Faulu was the first Micro Finance Institution in Kenya to be licensed by the Central Bank as a deposit taking institution.

In order to strengthen our sales team in line with the business strategy, we are seeking highly competent,
focused and results oriented sales professionals to fill the following positions:

1. Team Leader – Direct Sales

Reporting to the Branch Manager, the overall purpose of this position is to drive the growth of quality
client’s base, deposits book in addition to supporting growth of other product lines. This is a supervisory
role managing the Direct Sales Representatives.

Role requirements:

•     Must have at least Diploma in Sales or related discipline. Bachelor’s degree qualification preferred.
•     Proven experience in implementing direct sales strategy especially within banking and insurance industries.
•     Experience in dealing with micro clients a definite advantage.
•     Two (2) years supervisory experience of a large direct sales workforce and proven business  growth record.
•  Passionate for sales and growth of the team members.
•     Knowledge of banking operations roles e.g. cash management, customer care, operations etc will be an added advantage.
•    Proven capability of handling various clientele.

2. Direct Sales Representative

Reporting to the Teamleader – Direct Sales, the position holder’s key role will be to drive deposits book in addition
to growing specific loan book products and quality clientele.

Role requirements

•     Post KCSE qualification
•     Previous experience in direct sales within banking, MFI, Insurance and related industries will be a   definite advantage.
•     Self driven, passionate about sales and proven performance track record.
•     Good communication and customer relationship skills.
•     Certificate of Good Conduct

A competitive commission package will be paid to the successful candidates subject to their individual performance.

Strong Christian values, commitment and passion for the transformation of the low income population are key
requirements for all these positions.

If you meet the above criteria and have passion for sales, please drop your application letter, a detailed
CV and testimonials including 3 referees, one who must be a Pastor your local church and daytime telephone
contact to: excitingcareers@faulukenya.com or the nearest Faulu Office before 25th May 2012.

Only shortlisted candidates will be contacted.

Academic Writers with Experience required

 Academic Writing Jobs
Academic writers with experience required ASAP

The applicants should have a computer as they will be home-based.

Pay: Earn from Kshs 175/= Per Page

Mode of Work: Home-based

Shifts: Day or Night

Requirements:

Applicants should possess the following skills:

•     A University Degree in any field
•     Should be able to meet STRICT deadlines
•     Should be able to work on papers that are 100% original or that have 0% plagiarism.
•     Previous research writing experience is mandatory and should be conversant with MLA,
•     APA, Harvard and Chicago styles.

N/B: Internet access is a requirement.

Application:

If you posses the above research writing skills, send your CV to kingcatez@gmail.com
as soon as possible before June 5th.

Accounts Clerk Job in Kenya - ICT College Thika

This is an urgent vacancy so applications need to be received ASAP to take up the role by end of May 2012

An exiting opportunity arisen within ICT College for an Accounts Clerk.

The holder of the position should have the following qualifications

•     Minimum qualification of CPA 3 and above with excellent book keeping skills
•     Full and comprehensive understanding of Payroll processes from start to finish
•     Working to tight deadlines
•     Good communication skills are a must in order to deal with queries at all levels within the business
•     Must have good experience of QuickBooks
•     2-3 year experience in accounting
•     Must be honest and of high integrity
•     Young with an outgoing personality

Roles and Responsibilities

•     To reconcile all revenues collected on daily basis and check balances against receipts.
•     Post accounting data both manually and electronically in the cash journal and maintain a cash balance.
•     Prepare bank account deposits documents and confirmed deposit total.
•     Strong communicator as will be required to work as a team, with Management and also liaise with external parties

•     High attention to detail and the ability to process payrolls to tight deadlines
•     Strong Microsoft Excel skills
•     Preparing the marketing budget and sales forecasting reports
•     Good analytical skills
•     Balance sheet account reconciliations ensuring balances are current.
•     Preparation of VAT return.
•     Assist in budget preparation and any other accounting/administration job assigned.

If you are up to the challenge, posses the necessary qualification and experience, please send your CV and a
comprehensive covering letter detailing why you are the most suitable candidate for the role clearly
quoting the job title on the email subject to: hr@ictcollege.org

Agri and Co-operative Training & Consultancy Services Ltd(ATC) Programme Officer Job In Karen

Programme Officer

Advert Ref: P/1/2012

ATC is the corporate commercial arm of the Co-operative University College of Kenya charged with the mandate to create outreach of the University’s academic knowledge through provision of business solutions to the agricultural, co-operative and the associated sectors of the economy.

We are a professional and quality training and consultancy services provider in Kenya and the Region.

We seek to recruit an experienced, innovative and result oriented Programme Officer on a three (3) years
renewable contract.

Based in Karen and reporting to the Managing Director, the Programme Officer will be responsible
to coordinate and manage programmes implementation to the required standards.

More specifically, he/she will be tasked with the following duties and responsibilities;

•     Overall coordination functions for the Programmes Department:
•     Secure development of concepts and strategies for training and  consultancy including event and knowledge management

•     Ensure quality delivery of programme services
•     Source for expert pool, maintain their data-bank and lead in their contracting and performance evaluation
•     Secure both horizontal and vertical cooperation at programme level
•     Secure and maintain effective M&E /MIS and reporting systems in the maintenance of timely scheduling of the same.
•   Participation in business activities as an expert
•     Formulation, coordination and operationalization of ATC programme mandate and linkages

Preferred Competencies:

•     Ability to work with minimum supervision.
•     Computer literate
•     Working in multicultural environment
•     Networking skills
•     Report writing skills

Qualifications and Experience

•     Masters degree in any field of Social Sciences
•     Diploma or an equivalent in project management
•     Competency in training and consultancy
•     Minimum of 5 years working experience, 3 years of which must be in project management
•     Wide experience in the co-operative and agricultural sectors will be an added advantage

We offer a competitive salary package.

Applications are invited from suitably qualified candidates to fill the above position.

The application letter must be submitted with a detailed CV containing email address, day time telephone
contacts, current & expected remuneration, copies of certificates and testimonials, and three referees to
reach the undersigned not later that 31st May, 2012.

Only short listed candidates will be contacted.

The Managing Director
Agri and Co-operative Training & Consultancy Services Ltd (ATC)
P. O. Box 465-00502, Karen, Nairobi
jobs@atc.co.ke

Accounts Intern Job in Kenya

COMPANY: FOCUS CABS SERVICES LIMITED
POSITION: ACCOUNTS INTERNSHIP
REPORTS TO: ACCOUNTS MANAGER
Basic duties: General Accounting Operations

Job Requirements and Competencies:

•     Post Secondary student in Accounting with proficiency in various accounting applications
•     Must be aged between 21-26 years
•     Attention to detail and good interpreting and analytical  skills
•     Knowledge of the transport/ taxi industry will be an added advantage

If you meet the above minimum requirements, submit your application letter and detailed CV with
reliable telephone contacts before 24th May, 2012 to:

E-mail: careers@focuscabs.co.ke
NB/ You can also drop your relevant documents at our Nairobi offices at Baricho Plaza, Off Baricho Road 2nd Floor.

Freelance Writers/Reporters Required

Nairobee., a website that reports on entertainment in Nairobi is seeking to hire for freelance writers/ reporters to join our team.

This is in line with our plan to widen the range of topics we cover and to enable us to ensure consistent and
fresh content for our customers.

Job description

•     Arranging and conducting interviews with persons related to our editorial scope.
•     Building contacts to maintain a flow of news/ stories
•     Attending press conferences and events
•     Generating story ideas for all the sections of the website
•     Producing concise and accurate articles – both features and news items - within set deadline

QUALIFICATIONS

•     Minimum of a Diploma in Journalism / Mass Communication
•     Excellent writing and verbal skills
•     Keen eye for detail, accuracy and sense of passion in their work
•     Familiarity with word processing software
•     An understanding of social media
•     Ability to meet tight deadlines and without supervision
•     Ability to work with a still camera
•     Previous writing experience in the entertainment field will be an added advantage

HOW TO APPLY

To apply fill the application form here: http://nairobee.com/call-for-writers/

Crown Beverages Analyst Job in Kenya

Kenyan Job Title: Market
Analyst

Reports To: Channel Execution
Manager

To support Channel activities by
collating, maintaining and
analyzing a comprehensive set of
information tools, reports and
records.

Main Responsibilities
*Develop & maintain the
databases, schedules and
reports to underpin decisions on
Channel activity and resource
allocation
*Update Outlet Census records
as directed by the GTM process.
*Provide analysis and insight on
Channels and outlets based on
census inputs.
*Maintain accurate sales
records for outlets, channels,
brands and sales representatives
as dictated by the ongoing and
developing needs of the
business.
*Assist Channel Marketing and
Channel Execution Management
with Trade Audit process.
*Maintain accurate records of
trade audit results by
representative, area, team and
district.
*Monitor and Report
adequately on key operational
performance indicators, share
learning.
*Provide ad hoc information as
required from time to time.

Key Competencies/Skills
*Good communication skills
*Questioning skills
*Research skills
*Presentation skills
*Good analysis skills
*Knowledge of Financial
implications and understanding
*Negotiation and Influential
Ability

*Planning and Organizing
Sound understanding of the
FMCG industry

*Tertiary qualification with
statistics and or economics
*2 – 3 years’ experience in a
Sales/Marketing role in similar
function

Interested candidates should
send an application letter stating
their current and expected
remuneration, detailed CV, copy
of certificates, testimonials,
names, daytime contacts and
emails of two professional
referees to
hrkenya@ke.sabmiller.com
not later than Friday, 25th May
2012.

FINANCIAL CONTROLLER JOB POSITION

Financial Controller

Job Summary

    To provide comprehensive financial and decision support to the company through a wide
    variety of financially focused work and in accordance with Generally Accepted
    Accounting Principles to directly increase profitability and contribute effectively
    to business decisions

Main Duties & Responsibilities

•     Manage cash flow and forecasting by developing a reliable cash flow projection process

            and reporting mechanism

•     Develop and monitor adequate internal control over revenues, expenses, assets and

             liabilities of the hotel

•     Provide financial oversight of the capital expenditure process.

•     Oversee internal daily audits of cash deposits, transfers and the preparation/monitoring

             of the Capital budget.

•     Ensures implementation and compliance of policies and Standard Operating Procedures

•     Ensure legal and regulatory compliance regarding all financial functions

•     Day to day running of the finance department

•     Work very closely with the management to keep tight control over working capital

•      Manage the purchase function

Reporting Line

The holder of this position functionally reports to the Group Head of Accounts
while administratively he/she will report to the Managing Director – Operations.

Qualifications And Experience

•     Bachelor of Commerce degree (accounting option)
•     CPA (K) qualification
•     Must be conversant with Sun & Opera accounting systems.
•     At least 8 years ‘ experience in direct supervision and management preferred (in hospitality  industry)

•     Knowledge of insurance, employee benefits, claims and liability
•     Ability to effectively lead a team of professionals

Application Process
Interested candidates are invited to strictly email their cover letter and CV,
clearly detailing their current remuneration and expectations to recruit@odumont.com 
before end of day 18th April 2012.

Only short listed candidates will be contacted

Deadline: 25/05/2012

PATHFINDER INTERNATIONAL OUTREACH PROGRAM SPECIALIST JOB IN KENYA

Pathfinder International is an international non-profit organization that is dedicated
to supporting high-quality comprehensive reproductive health services in Kenya.

We are seeking highly motivated, talented and hard working individual for the position
of Outreach Program Specialist for our Nairobi office.

As part of senior management, the Outreach Programs Specialist will provide technical
leadership to APHIA Plus Nairobi outreach programs, improving scale-up/delivery of
community outreach activities and targeting the most at-risk populations.

S/he will work closely with NGOs, CBOs and relevant government ministries.

S/he will supervise and maintain cohesive Outreach Program teams and liaise with
the service delivery teams to ensure linkages of community and clinical services.

Job Requirements

•     A degree in Social sciences. A Masters Degree in Public Health/social science

              will be an added advantage

•     Minimum 5 years experience in design and implementation of community outreach programs.

•     Experience working with USAID funded projects

•     Demonstrable ability to build strong relationships, work well as part of a team

             and facilitate the achievement of results.

•     Demonstrated collaborative approach with Government officials and civil society.

•     Good negotiation skills, diplomacy and tact.

•     Training and counterpart development skills.

•     Excellent analytical skills demonstrated through proven experience in

             establishing relevant project monitoring systems, assessment design and proposal development.

•     Strong management and leadership skills.

Candidates who meet the above requirements should send their CV and cover letter
detailing current and expected salary and clearly indicating daytime telephone
contacts to kenyajobs@pathfinder.org.

Closing date for applications is 29th May, 2012.
Only short listed candidates will be contacted.

Candidates who meet the above qualifications and are available to start immediately
are encouraged to apply.

Pathfinder International is an equal opportunity employer

IBM JOBS IN KENYA

Are you ready to build a smarter planet?
IBM Kenya is hiring.
IBM has been delivering the innovative solutions and excellent service our clients
expect across the African continent for more than half a century.

Since 2009 IBM Kenya has been operating in Nairobi and now the city has become a
central part of the IBM business in Africa. IBM’s East Africa Headquarters, the hub for
Central, East and West Africa and IBM Airtel Africa are well established in Nairobi and
in July 2012 IBM will be opening a Software
Innovation Hub.

Our ever-increasing presence in Kenya means we’re ideally positioned to support
the continent’s exponential economic growth.
By 2015 we will have expanded our operations in over 50 cities across Africa.

And that's where you come in.
We have opportunities for talented individuals across every area of our business in Kenya.

Here are just some of the roles we’re currently recruiting for:

•         Datacentre Network Operations Lead
•         Network Specialist
•         Business Solutions Professional (Telecommunications)
•         Cross-Brand Architect zEnterprise.
•         Client Technical Manager
•         Lotus Software Sales
•         Cross-Brand Client Technical Specialist

Join us.
IBM is looking for people to work alongside the best and brightest minds in the world
to build a smarter planet, and have time to live in it, too.

From consulting to research, to software to sales, there is bound to be an opportunity
 for you to build the career you want at one of the most successful companies in history.

Let’s cure diseases by digitizing hospital records.
Let’s save energy by reinventing power grids.
Let’s build a smarter planet.  ibm.jobs/ke

OFFICE ADMINISTRATOR JOB KENYA

An urgent position is open for
an Office Administrator.
A manufacturing company in
Westland’s is looking for an
Office Administrator who can
speak the either of the following
language: Hindi, Gujarati or
Punjabi- as the role involves a
significant amount of interaction
with expatriates.

Salary: Kshs. 50,000 -60,000
Deadline: 14th of May 2012
Please Apply Stating Your
Current Salary

Applications: Please send up to
date CV, accompanied by at least
3 referee telephone numbers/
email addresses to:
lynette@summitrecruitment-
kenya.com

Only shortlisted candidates will
be contacted.

Please indicate on email which
position you are interested in.

Forum Commenting Sites that Pay for your Valuable Comments

 With the scarcity of jobs and a weakened economy many individuals are turning to the internet for jobs, and forum commenting sites also form part of this because some of them pay good money for doing just what you like; commenting on forums.

I recently came across forum commenting sites that pay and one of them is postloop.
 Postloop is a site that links together forum owners and authors together for the benefit of both the forum poster and the forum owner. Forum owners usually benefits where their forums are loaded with useful and beneficial comments and the demand for such quality has been on the rise hence the need to offer incentives by forum commenting sites like postloop.

Here is how postloop works:
When you join postloop you are first given a test whereby you are required to post 10 comments that are written in correct grammar and have no spelling mistakes.
 but before your post counts, you have to subscribe to postloop portal by clicking the +(plus) icon then post your 10 comments after subscribing.

Once you have passed the test(test results are usually shown  within 24 hrs) you can now post comments on forum sites that are usually under the forums category, but remember to subscribe to these sites first otherwise your comments wont earn you anything. To Subscribe to these forum commenting sites, you just have to click  the +(plus) icon.

The payment is usually done once you reach 5 USD and these can be easily reached after roughly 60 comments depending on your ratings. The higher you are rated, the more you will earn. Your ratings will mostly depend on the quality of your comments.

For those ready to start earn money on forum commenting sites and more specifically postloop, click   here to join.