Customer Service Co-ordinator Jobs

 Job Title: Customer Service Coordinator

Reports To: Customer Service Manager

Position: 1

Salary: 60,000

Role Objective

The customer service representative will be responsible for maintaining project files; ensuring documentation is compiled and stored for future reference and assist in supporting best project practices.

Duties and Responsibilities

•     Deal directly with customers either by Telephone, Email and Face to face
•     Follow up on progress on customer inquiries to ensure customer satisfaction.
•     Cross check projects requirements to ensure the appropriate level of quality assurance has taken place, assist in peer review s of others project deliverables.
•     Manage the backorder management process to show awareness inventory availability
•     Raise job cards as per the customer orders on the LPO
•     Support Customer Service Manager with reporting activities.
•     Acting as document librarian uploading project information onto on-line management system such as client Relation Management System (CRM) and Microsoft Project Server.
•     Analyze, evaluate and resolve customer enquiries at the first point of contact
•     Deal with customer complaints and resolve them with a positive problem-solving attitude.
•     Direct requests and unresolved issues to the designated resource person.
•     Interact with production department to assist customers with trouble resolution
•     Keep records of customer interactions and transactions
•     Actively look for ways in which the service could be improved
•     Coordinate  the project team to deliver projects within time and budgeting constrains
•     Support product manager at project team with day to day tasks as appropriate to role.
•     Respond to input from customers and production department (complaints, praise and concerns) to help us identify better ways of providing the service
•     Identify root causes of issues and put forward proposals to the directors for improving the system and service to ensure that a longer term solution is provided.
•     Undertake customer satisfaction research.
•     Any other duties as assigned.

Qualification

Academic Qualification:

•     Diploma in Business Information Technology/ Telecommunication and Information Technology/ electrical and Electronic engineering or a Higher National Diploma in Telecommunication.
•     2 years minimum experience in Information Technology Installation Industry experience
•     Extensive certification in project Management and customer care.

Knowledge Requirement.

•     Proficiency in Microsoft Visio and Microsoft project application
•     Exposure to prince2 projects  management Methodology
•     Information Technology project management.

Skills and Interests

•     Client service and public interaction  skills
•     Team building
•     Analytical and problem solving skills
•     Decision making skills
•     Effective verbal and listening communications skills
•     Ability to read and write to record pickups and maintain daily records.

ONLY those FULFILLING THE REQUIREMENTS of the positions should email their application together with a detailed CV in Word Format and indicating your Current and Expected Salary and Availability, via email to dafina@wananchi.com .

Not later than 21ST September, 2012.

Customer Service Representatives in a Security Firm

 Position: Customer Service Representative

Location: Nairobi

Our client, a Security firm with its Head Office in Nairobi, is looking for a Customer Service Representative.

The ideal candidate will be responsible for providing product and service information as well as handling clients’ complaints.

We are looking for someone with outstanding verbal and written communication skills.

Roles and Responsibilities

•     Assist the Customer Care Center in compiling collaterals, preparation of Client Feedback List and Customer Care Plan.
•     Prepare product or service reports by collecting and analyzing customer information
•     Maintain customer records by updating account information
•     Contributing to team effort by accomplishing related results as required
•     Log complaint into the system and ensure they are resolved in a timely and effective manner.
•     Communicate timelines for resolving complaint to the client.
•     Regular follow up with the relevant HOD’s to ensure complaints are closed in time.
•     Visit clients for customer feedback as per the Customer Satisfaction Form.
•      Collect Client details, interests and update information.
•     Ensure all clients are visited as per the planned schedule.
•     Visit all clients wanting to terminate services and aim to maintain a retention rate of 100%.
•     Take customer feedback on the Technical maintenance/service and installation.

Skills and Competencies

•     At least 3 years Experience in customer service in a busy environment
•     A passion for Customer Service with outstanding  problem solving skills, documentation skills, quality focus, as well as information analysis skills
•     Outstanding work ethic (reliable, motivated, professional and ability to work under minimum supervision)
•     Ability to handle and resolve customer complaints promptly
•     Good report writing skills
•      Product and market knowledge skills

To apply, send your CV ONLY to vacancies@flexi-personnel.com  by Friday 14th September 2012, indicating the position applied for as well as the minimum salary expectation on the subject line.

Customer Service Job in Multinational Company

Multinational
Company Customer
Service Executives
(50) Jobs in Kenya
An upcoming Multinational
company with over 56 branches
all over the world wishes to
recruit 50 Customer Service
Executives to serve in our new
East Africa office being opened in
Upper Hill Nairobi with plans of
opening another office in
Mombasa and Dar-es-salaam by
November this year.
Customer Service Executive
50 Positions

Duties and Responsibilities:
*To provide
excellent
customer service
in sales and after-
sales situations
*To respond to
general customer
inquiries and
complaints in a
timely manner
and to resolve
issues to
satisfaction of
customer based
on company
policy
*To project a
professional
company image
Accurately
respond to
questions and
assist customers
with company's
code of ethics,
registration mode,
training on right
product usage,
product codes.
Assist customers
with their billing
and payments
needs and
accepting
payments
*Sell multiple
beauty products
and accessories.
*Maintaining a
professional
appearance,
behavior, and
conduct
Effectively work
with peers in a
team focused
environment
Perform other
duties as required

Qualifications:
Minimum of a
Diploma in a
relevant field such
as Marketing, IT,
PR, Business or
related fields from
a recognized
University or
College.
The right
candidates
should also have
experience in
customer service
with excellent oral
and written
communication
skills and
demonstrated
ability to work
closely with
others.
He or she must
also be medically
fit.
Both genders are
encouraged to
apply

Skills and Competencies:
*Responsible,
trustworthy, and
personally takes
responsibility for
actions/
consequences of
all staff of
business hall
*Able to handle
and difficult
situations under
pressure with
grace and
efficiency
*Great
communication
skills, listening
skills, loves a
challenge, can
perform under
pressure with
limited
supervision
*Professional
appearance and
the willingness
and ability to work
evenings and
weekend shifts as
needed
*Pleasant personality.

Terms of Employment:
Contract, with possibility of
conversion to permanent and
pensionable terms subject to
satisfactory performance.
Other terms are negotiable,
commensurate with
qualifications and experience.

If you meet the above
requirements, send in your CV
stating your current
remuneration and day time
telephone contact to
hr@marykayafrica.com

Only those who qualify will be
contacted.

Candidates are encouraged to
check their emails often

MARKETING & CUSTOMER SERVICE VACANCY.

Africabs Tours Ltd Company is a young company that has raised the bar on corporate
transport services, car hire, executive cab, Tours and Travel experience service
within and outside Nairobi. We book and take local and international tourists on
Safaris and gateways to any part of the country, Tanzania and Uganda. We also
assist in hotel bookings and carry out air ticketing services.

The company invites qualified applications to fill the above position.

Reporting to the Human Resource and Directors, the Marketing Executive should be
able to carry out the
following responsibilities:

Primary Responsibilities
- Market research & Strategy:
- Identify, qualify and secure business opportunities by cultivating and maintaining
mutually beneficial business relationships with current and potential clients.
- Understanding client’s current and prospective requirements and being able to
communicate a brief and deliver a suitable solution.
- Monitoring competitor activities and performances
- Advertising and Promotions:
- Have creative element of coming up with ad campaigns within a strict budget and
carefully select mediums i.e. printed ads, internet, television, video in liaison
with the IT department.
- Promoting our services at trade shows and other relevant events to help expand
 our business opportunities.
- Develop pursuit materials, prepare presentations and present at managerial and
client meetings.
- Set up periodic income quotas and performance mile stones for marketing activities
to drive the company's value, revenue and growth up.
- Customer Support:
- Maintain existing business relationships through continuous client follow up,
responding to client inquiries and resolving problems on their behalf.
- Public Relations:
- Plan and conduct public activity programmes designed to create and maintain a
favourable public image of the company.

Qualification
The ideal candidate should have;
- Degree/Diploma in Sales & Marketing. Knowledge of public relations is an added
advantage.
- Minimum of 3 years work experience in the marketing field.
- Proficiency in Microsoft office applications e.g. Word / Excel / PowerPoint
- Excellent written and verbal communication skills. (Kiswahili and English)
- Experience in establishing and managing customer relationships
- Ability to display creativity & innovation

Core Competencies:
- Right attitude to work in a challenging and dynamic environment
- Should have decision making abilities and capability to evaluate options and
solutions
- Ability to think outside the box and be creative.
- Account Management skills (getting and analyzing customer's requirements for
offer preparation and contract negotiations)
- Interest in and awareness of markets and financial implications-Value based
consultative selling
- Ability to work under pressure and meet deadlines.
- Conflict management skills. Ability to withstand criticism and irritated people.
- Project management skills.
- Eager to challenge self limit / Self-disciplined / Independent / Initiative /
Proud of delivering satisfactory services.
- Capable of working alone or in a team environment
- Strong communication and presentation skill, interpersonal skill and a strong
will to build a career in sales and marketing.

If you believe you are the right candidate for the above position, please send
your complete application with CV, Certified Academic and Professional Credentials
and other testimonials on or before 4th October, 2011 to:

The Human Resource Manager,
Africabs Tours Limited,
Town House, 5th floor,
Kaunda Street,
P.O. Box 40377-00100,
Nairobi, Kenya.

Or via email to: hr@africabstours.com
Only shortlisted candidates will be contacted.

Shell Oil Company is looking for multi -
talented individuals to fill the following
exciting roles :

CLUSTER TECHNICAL MANAGER
Reporting to the Cluster Commercial
Manager, the Cluster Technical
Manager will be responsible for
providing technical advice to trade ,
transport, consumer and industrial
customers, Shell Sales force on the
use of the Shell Fuels and Lubricants
Portfolio.

KEY PERFORMANCE AREAS FOR THE
ROLE:
* Provide required and agreed
Technical Services within cluster .
* Provide ongoing technical support
to Sales and key distributors in East
cluster.
* Specify appropriate Shell products
to be used for specific applications
(vehicles, machinery and equipment ).
* Determine customer requirements
for technical and product information
to resolve the issue first time.
* Provide technical support during the
market launch of new products
* Prepare customer equipment audits,
lubrication surveys, product
rationalisation audits and conduct
field trials .
* Provide HSSE , Occupational Health,
safety and product disposal advice to
Customers and Sales , in line with local
legislation requirements.
* Provide front line fuels technical
support.
* Manage Lubricants Technical
services.

MINIMUM REQUIREMENTS :
* Engineering or Technical/Science
degree with at least 3 - 5 years
experience in a technical environment
preferably in lubricants.
* Experience in the Customer Service
or front line sales role is essential .
* Demonstrate knowledge in using
product and application knowledge ,
maximising equipment operability and
product application and technical
know how.
* Conversant with HSSE standard in
Oil Industry .

PRODUCTION SUPERVISOR
Reporting to the LOBP Manager , the
Production Supervisor will be
responsible for scheduling ,
coordinating, monitoring and
controlling all lubes production and
components (base oils and additives)
receipt activities while ensuring that all
processes meet the Shell Lubricants
Quality System (LQS) and HSSE
standards.
The Production Supervisor also
accounts for stocks of base oils,
additives, blended and filled products
to meet allowable loss/ gain targets.

KEY PERFORMANCE AREAS FOR THE ROLE:
* Schedule and execute production
programmes to ensure production
volumes meet production plans (by
product type, quality , quantity , timing ).
* Manages Ship- to-Shore Operations
for base oil receipts, packed additives
receipts and bulk loadings .
* Ensure production eesource levels
and shifts are organized , enabling
Production volumes to be achieved ,
including having competent
contracted staff assigned duties .
* Pro- actively manage the integration
of production activities with
production plans .
* Ensure production activities are
carried out in accordance to LQS,
HSSE (Health , Safety, Security and
Environment) procedures and ISO
9000:2000 standards are upheld at all
times.

MINIMUM REQUIREMENTS
* At least a University Degree
preferably in Production or
Engineering from a recognized
institution.
* At least 3 years working experience
in a production environment .
* Experience in managing a large
number of workforce.
* Knowledge of HSSE and ISO
standards is essential

CUSTOMER SERVICE CENTRE CO -
ORDINATOR
Reporting to the Customer Service
Centre Team Leader, the Customer
Service Co- ordinator will be
responsible for taking all customer
calls, log in orders, maintenance
requests, complaints updating open
calls from time to time, answering to
their queries while ensuring smooth
interface with other departments like
Central Scheduling .
Follow up on open calls to closure .

KEY PERFORMANCE AREAS FOR THE
ROLE :
* Receive inbound service calls or
receive visiting customer requests
* Identify customer needs and provide
service within agreed service levels .
* Take/ amend orders, provide credit
clearance, communicate delivery
details to the depots and handle
related queries/complaints .
* Receive maintenance requests ,
arrange for repairs with the relevant
maintenance function and handle
related queries/complaints .
* Log all customer contacts and follow
up on a regular basis to ensure that
they are fulfilled on time .
* Receive service requests and readily
provide product information.
* Provide invoice /statement details
such as advising account balances .

MINIMUM REQUIREMENTS :
* University Degree preferably in
Business related studies preferably
with a Call Centre Customer Service
working experience with good
product knowledge .
* Must have good communication
skills, selling skills and be a team
player.

FILLING ASSISTANT
Reporting to the Production
Supervisor, the Filling Assistant will be
responsible for co- ordinating all filling
activities in accordance with LQS and
ISO 9001: 2000 requirements while
adhering to HSSE standards to meet
set filling targets.

KEY PERFORMANCE AREAS FOR THE
ROLE:
* Co-ordinate all filling operations in
accordance with described LQS, HSSE
(Health, Safety, Security and
Environment) guidelines and ISO
9001:2000 standards .
* Ensure Filling operations meet the
agreed production plan volumes as
set in the monthly plans and daily
production plan adherence (PPA)
meetings.
* Ensure the right packs are released
to the filling lines and periodic checks
done on weights, capping , sealing and
packing of the product to ensure
standards are upheld .
* Work with Maintenance Supervisor
to ensure filling and associated
equipment availability is maximized .
* Work with the laboratory to ensure
timely release of pre- fill samples and
optimize set up times .

MINIMUM REQUIREMENTS.
* At least a Diploma Certification
preferably in Production or
Engineering from a recognized
institution with at least 3 years
working experience in a
Manufacturing Environment .
* Knowledge of asset integrity
management, HSSE and ISO standards
is essential.

APPLICATIONS
If you are up to the challenge ,
possess the necessary qualification
and experience , please send your
detailed resume with your cellphone
contact via email to hr@ksl.shell. com
or to the following address:

The Human Resource Manager ,
Kenya Shell ,
P. O Box 43561, 00100,
Nairobi .

Deadline for application is 15 July
2011.

Only short listed applicants would be
contacted.

Kenya Shell is an equal opportunity
employer!

15 POSITIONS OF CUSTOMER SERVICE AGENTS AVAILABLE

Darubini hotel in Watamu is looking to fill 15 positions of customer service agents in their hotel. Here are the qualifications they are looking for;
1. Must be a holder of a Degree/Diploma in Business Administration or any other related field.
2. Possess excellent communication and interpersonal skills.
3. Have the ability to communicate in an honest, articulate and composed manner.
4. Be knowledgeable on the basic customer service practices and principles.
5. Have the ability to resolve conflict amicably.
6. Show high levels of professionalism, enthusiasm and a ‘can do’ attitude
7. Have the ability to prioritize and work with a sense of urgency
8. Have the ability to work with diverse groups and people from various backgrounds.
9. Must be able to effectively handle stressful situations
10. Have the ability to work under minimum or no supervision at all.
11. Have great analytical skills.
12. Possess excellent negotiation and conflict resolution techniques
13. Be one that is patient and accommodative.
To apply for this position, send an email to vacancies@darubinihotels.com, attaching your;
1. Curriculum Vitae (C.V.)
2. A letter of application
3. A brief cover letter expressing why you feel best suited for this position.

The deadline for receiving all applications is on the 15th of April 2011 at 5.00pm.
Adapted from: http://bikingtraining.com/graduatetrainee/customer-service-agents-wanted/