The Nairobi Women’s Hospital is trusted with the healthcare of Women in Africa, and with passion, we deliver healthcare.
We are recruiting for the following high calibre individuals to join our team of healthcare professionals.
1. Medical Officer
2. Radiographer/Sonographer
3. Senior Staff Nurse
4. Staff Nurse
5. Entry Nurse
6. Pharmaceutical Technologist
7. Laboratory Technologist
8. Medical Records Technologist
9. Registration Clerk/Cashier
10. Counsellor
11. Customer Relations Executive
12. Branch Accountant
13. Ward Clerk
14. Store Assistant
15. Cook
16. Waiter(ess)
17. Hotel Services Attendant
Medical Officer
The key responsibilities of this role will include but not limited to:-
- Providing superior interventional and preventative medical care based on approved guidelines and hospital policy.
- Fostering inter-professional dialogue and consultation in health care matters.
- Ensure continuous medical training of other health professionals
- Recruiting patients for specialist clinics and theatre e.g., Diabetes, HIV.
- Supervising the work of intern doctors and medical students.
- Maintaining a portfolio of continuing professional development (CPD) activities
- Fostering teamwork in medical management- nurses, technicians etc
- Ensuring superior customer care
- Contributing and participating in development of standards and best practices
- Ensure Superior Customer Experience to all internal and external clients
Qualifications and Skills
- Must have practiced in a hospital for 2 years
- MBChB or equivalent
- Current valid registration license with the KMPDB or any of the other East Africa Medical Boards
Radiographer / Sonographer
The key responsibilities of this role will include but not limited to:-
- Performing clinical assessment and diagnostic x-ray examinations.
- Generating images by using cognitive x-ray skills to identify, record, and adapt procedures as appropriate to anatomical, pathological, diagnostic information and images.
- Differentiating between normal and pathologic findings by using independent judgment during the x-ray exam
- Managing work schedule with Departmental Manager and/or scheduling work to assure workload coverage.
- Resolving the problems by addressing problems of patient care as they arise and make decisions appropriately.
- Taking responsibility for the safety, mental and physical comfort of patients while they are in the radiographer care.
- Maintaining a daily log of patients seen and completing all required billing information.
- Ensuring preventive maintenance in handling imaging equipments and work area
- Maintaining adequate supplies to ensure uninterrupted service to clients.
- Ensuring compliance with all regulatory requirements.
- Establishing and maintaining ethical working relationships and good rapport with all interrelating hospitals, referral or commercial agencies.
- Ensure Superior Customer Experience to all internal and external clients
Qualifications and Skills
- At least 1 year relevant work experience
- Diploma holder in Medical Imaging Sciences from a recognised institution
- Must be a member of Radiology Board of Kenya
Senior Staff Nurse
The key responsibilities of this role will include but not limited to:-
- Delivering a professional and high standard of nursing care within the section while leading a team of nurses in delivering projects and team targets
- Orientating new staffs at the section level
- Maintaining good communication within the section and other sections to provide unified approach to patient care
- Implementing health and safety regulations and policies and procedure
- Administering prescribed treatment to patients as necessary.
- Ensuring patients/clients proper orientation within the sections.
- Ensuring accurate information is relayed to clinical staff on a patient’s condition
- Caring for postoperative patient by undertaking and recording post operative observations.
- Responding to and reporting any abnormal recordings to the person in charge
- Implementing emergency procedure including resuscitation as and when necessary
- Conducting training in NWHMTC including clinical instruction and ensure clinical supervision of all students
- Labelling and dispatching specimens to laboratory promptly and safely
- Undertaking routine duties to prepare and clear the ward before admission and after discharge
- Ensuring patients are provided with relevant health education and follow up care.
- Participating in continuous medical education
- Ensuring proper documentation, maintaining proper records, confidentiality, and handing over between shifts at all times
- Preparing, implementing and monitoring departmental rotas including reports.
- Ensuring Superior Customer Experience to both internal and external clients
Qualifications and Skills
- At least 3 years relevant experience (BSN qualifications)
- At least 6 years relevant experience with KRCHN with diploma in specialised area (s) and ability to work in more than one specialised areas
- Consistent good performance for 4 years
- KRCHN with diploma in specialised area (paediatric, theatre, ICU or Maternity) and working knowledge in more than one specialised areas
- Diploma in a specialised area
- BSN or its equivalent is an added advantage
- Membership to a professional body
Staff Nurse
The key responsibilities of this role will include but not limited to:-
- Delivering a professional and high standard of nursing care within the section
- Orientating new staffs at the section level
- Maintaining good communication within the section and other sections to provide unified approach to patient care
- Implementing health and safety regulations and policies and procedure
- Administering prescribed treatment to patients as necessary.
- Ensuring patients/clients proper orientation within the section.
- Ensuring accurate information is relayed to clinical staff on a patient’s condition
- Responding to and reporting any abnormal recordings to the person in charge
- Implementing emergency procedure including resuscitation as and when necessary
- Labeling and dispatching specimens to laboratory promptly and safely
- Undertaking routine duties to prepare and clear the ward before admission and after discharge
- Ensuring patients are provided with relevant health education and follow up care.
- Participating in continuous medical education
- Ensuring proper documentation, maintaining proper records, confidentiality, and handing over between shifts at all times
- Ensure Superior Customer Experience to both internal and external clients
Qualifications and Skills
- At least 2 years relevant experience
- KRCHN with basic training in specialised area (paediatric, theatre, ICU or Maternity)
- BSN or its equivalent is an added advantage
- Membership to a professional body
Entry Nurse
The key responsibilities of this role will include but not limited to:-
- Delivering a professional and high standard of nursing care within the section
- Maintaining good communication within the section and other sections to provide unified approach to patient care
- Implementing health and safety regulations, policies and procedure
- Ensuring information management
- Administering prescribed treatment to patients as necessary.
- Ensuring patients/clients proper orientation within the section.
- Ensuring accurate information is relayed to clinical staff on a patient’s condition
- Caring for postoperative patient by undertaking and recording post operative observations
- Responding to and reporting any abnormal recordings to the person in charge
- Implementing emergency procedures as and when necessary
- Labeling and dispatching specimens to laboratory promptly and safely
- Undertaking routine duties to prepare and clear the ward before admission and after discharge
- Ensuring patients are provided with relevant health education and follow up care.
- Participating in continuous medical education
- Ensuring proper documentation, maintaining proper records, confidentiality, and handing over between shifts at all times
- Ensure Superior Customer Experience to all internal and external clients
Qualifications and Skills
- KRCHN or equivalent
- Membership to a professional body
- At least 6 months relevant experience
Pharmaceutical Technologist
The key responsibilities of this role will include but not limited to:-
- Receiving, filling and dispensing drugs and medical supplies as ordered or prescribed by a qualified medical practitioners
- Inventory control
- Ensuring pharmacy equipments are kept in good working condition
- Ensuring regular updates on the various pharmacies registers e.g. DDA, ARV’s e.t.c.
- Filling/storing prescriptions and maintaining them for the required number of years as guided by law
- Ensuring prompt communication to clients of any therapeutic incompatibilities and potential drug interactions
- Clarification of prescription to patients and notification of any prescription errors to the prescriber
- Updating of drug patient bills
- Generating relevant reports as the basis for the statistical reports on the consumption and balances of stocks in the pharmacy
- Promoting rational drug therapy
- Ensure Superior Customer Experience to all internal and external clients
Qualifications and Skills
- At least 2 years relevant work experience
- Diploma in Pharmaceutical Technology
- Valid registration license by the Pharmacy and Poisons Board
Laboratory Technologist
The key responsibilities of this role will include but not limited to:-
- Ensuring all Laboratory equipments are in good condition before starting the day’s work
- Ensuring availability and optimum utilization of reagents for cost effectiveness
- Producing timely and accurate in line SOPs
- Billing all procedures to capture revenue
- Documenting all processes and results to ensure availability of supportive information
- Implementing all set stock control procedures to ensure accountability
- Ensure Superior Customer Experience to all internal and external clients
Qualifications and Skills
- At least 2 years experience
- Diploma in Medical Laboratory Technology from a board recognized institution
- Registration with the Kenya Medical Laboratory Technologist and Technicians Board
- HND is an added advantage
Medical Records Technologist
The key responsibilities of this role will include but not limited to:-
- Processing patient’s documents.
- Ensuring security and confidentiality of medical records.
- Maintaining patient’s files (medical records) and documenting their condition and treatment.
- Following up on discharged patients, their families and physicians. i.e. patients with terminal illnesses.
- Preparing statistical, narrative and graphic presentations of information for use by the hospital staff and researchers.
- Maintaining and operating a variety of health record indexes and storage and retrieval systems to collect, classify, store and analyze information.
- Ensure Superior Customer Experience to all internal and external clients
Qualifications and Skills
- At least 1 years relevant experience
- Diploma in Medical Records and Information Systems
Registration Clerk/Cashier
The key responsibilities of this role will include but not limited to:-
- Registering patients into the Hospital Management System
- Receipting money paid in the organization and reconciling the daily collection
- Disbursing of petty cash payments
- Managing the scheme regulations in regard to exclusions
- Participating in the admission procedure by, getting pre authorization and claim forms, and receiving the requisite deposits
- Finalizing invoices in the ERP and supporting documents and forwarding to Accounts Assistant
- Ensuring safe custody of all monies allocate
- Ensuring timely and accurate documentation of all shortages and excesses of sales and the float allocated.
- Ensure Superior Customer Experience to all internal and external clients
Qualifications and Skills
- At least 1 year relevant work experience
- ‘O’ level certificate
- KATC 1 & II/CPA 1
- Working knowledge of ERP
Counsellor
The key responsibilities of this role will include but not limited to:-
- Providing psychosocial care to the counselee and their families, in the specific areas assigned, through group or one-on-one therapy interventions, which meet the recognized criteria of counseling credentialing associations
- Providing VCT services to the counselees who need this service.
- Networking with stakeholders: implementing partners, counselees and Nairobi Women’s Hospital, to discuss clinical and administrative issues relevant to counseling the counselees undergoing psychosocial challenges/issues.
- Developing necessary stress management literature, brochures, visual and audio-visual materials to the counselees and their caregivers.
- Creating awareness on GBV through sensitization campaigns, media and trainings
- Developing a counselors` manual on effective psychosocial care programs to be used in GVRC
- Preparing and share psychosocial care service periodic report of work done once every month.
- Submitting timely feedback to Management through weekly, monthly, annual reports or as and when necessary and/or as required.
- Facilitating and participating in group debriefings periodically.
- Participating in personal therapy at least monthly.
- Providing a comprehensive, quality assurance plan that assists in assessing psychosocial potential problems, offering assistance to existing problems and ensuring that service is provided in a professional and ethical manner.
- Ensure Superior Customer Experience to both Internal and External Customers
Qualifications and Skills
- At least 3 years relevant work experience
- A Bachelor’s degree in counseling psychology, or its equivalent
- Masters degree will be an added advantage
Branch Accountant
The key responsibilities of this role will include but not limited to:-
- Implementing and co-coordinating the execution of the finance strategy at the unit level
- Ensuring recording of financial transactions in the unit in the ERP.
- Authorizing and post unit journal transactions
- Managing the preparation and implementation and control of the unit Budget.
- Planning and approval of unit payments
- Preparing unit financial and management reports
- Continuously monitor and review information management system and internal control system and recommend changes as required
- Ensuring the fixed asset register is maintained and stock take exercise at the unit are conducted
- Developing, training, motivating and evaluating section staff to achieve highest levels of performance
- Identifying, implementing and benchmarking best practices in management
- Determining & coordinating section reporting and communication requirements
- Managing accounting functions including budgeting, financial analysis and statutory deductions, capital assets and property management.
- Banking agent to all project accounts and handling all bank correspondence
- Preparing financial reports for multiple donors as per requirements
- Verifying funds requisitions for program activities and advice on availability of funds.
- Preparing donor budgets for ongoing grants and formulate budgets for new proposals.
- Filing all account related documents.
- Developing financial controls.
- Ensuring auditing and standards in accordance with donors’ standards
- Ensure Superior Customer Experience to all internal and external clients
Qualifications and Skills
- B.Com Finance/Accounting or any other related discipline
- CPA (K)/ACCA
- At least 3 years relevant work experience
Customer Relations Executive
The key responsibilities of this role will include but not limited to:-
- Executing marketing activities and customer/prospect contact towards achieving agreed marketing targets and manage clients’ data base
- Creating and maintaining existing and new customers’ relations.
- Implementing planned marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities
- Facilitating the development of profitable business and sustainable relationships internally and externally.
- Inpatient relationship management including doctors, relatives, patients IP, insurance companies
- Alerting the relevant persons on all emergency and special needs cases
- Provision of unique and superior client service by being the point person on all client concerns
- Capture client feedback through informed means by soliciting, face to face interaction to pick any non-verbal feedback
- Developing initial client’s interest on hospital’s products
- Ensure Superior Customer Experience to all internal and external clients
Qualifications and Skills
- Diploma in business or marketing related discipline
- Diploma in medical related discipline with a flair for business or marketing
- Experience in marketing area/customer care/relationship management desired
- At least 2 years relevant work experience
- Must be proficient in Ms. Tools
Ward Clerk
The key responsibilities of this role will include but not limited to:-
- Maintaining and issuing accurate ward stock through the ERP
- Handling clerical work at the nursing station
- Ensuring all billings for hospital’s procedures is done
- Preparing birth notifications and burial permits
- Managing the admission documents in the patient file to ensure they are completed as per policy
- Managing the pre authorization process with the insurance companies and ensuring claim forms are correctly filled
- Ensuring NHIF rebate is supported with the necessary documents
- Maintaining the NHIF claim system and ensuring letters from insurance companies are received and seeking for any extension thereafter
- Ensuring discharge documents in respect to billings and documents for clearance are complete
- Finalizing all the patient invoices in the ERP and forwarding with supporting documents to the account assistant receivables
- Managing transactions for day surgery cases
- Ensure Superior Customer Experience to all internal and external clients
Qualifications and Skills
- ‘O’ level certificate
- Certificate in business studies or equivalent
- KATC/CPA 1
- Patient Attendant certificate is an added advantage
- At least 1 year relevant work experience
Stores Assistant
The key responsibilities of this role will include but not limited to:-
- Receiving and verification of goods received or issued.
- Short listing of items due for ordering and confirm expiries.
- Maintaining updated stock movement records.
- Processing of departmental requisitions.
- Pricing and labeling of goods.
- System entry of the invoices.
- Compiling monthly reports.
- Participating in physical inventories by counting stock.
- Managing incoming and outgoing goods.
- Ensure Superior Customer Experience to all internal and external clients
Qualifications and Skills
- Certificate in Purchasing and supplies
- At least 1 year relevant work experience
Hotel Services Attendant
The key responsibilities of this role will include but not limited to:-
- Cleaning and disinfecting all common areas, offices and public areas
- Ensuring cleanliness of the linen by dispatching dirty and receiving clean linen to and from laundry
- Ordering and ensuring adequate availability of materials equipments
- Ensuring control of linen
- Cleaning and disinfecting cleaning equipment(s) as per company policy
- Distributing clean drinking water to designated areas
- Reporting damages and repair work as required to supervisor
- Ensuring sorting, packing and loading & off loading of waste materials to the incinerator
- Ensuring sorting, packing and loading & off loading linen
- Ensure Superior Customer Experience to all internal and external clients
Qualifications and Skills
- Certificate in Housekeeping
- Training on First Aid will be an added advantage
- At least 1 years relevant work experience
Cook
The key responsibilities of this role will include but not limited to:-
- Preparing meals as per the set policies and procedures
- Ensuring provision of timely meals as per the set time schedules
- Ensuring high hygiene standards in preparation and service for zero infection
- Developing well balanced menus to meet changing clients needs
- Estimating food consumption to avoid under/over production to ensure cost efficiency and sales
- Avoiding wastage by deploying and using resources optimally and apply stock controls
- Ensuring portion control and correct pricing for profitability
- Ensure Superior Customer Experience to all internal and external clients
Qualifications and Skills
- Certificate in Food and Beverage Production
- Food handlers Health certificate from Mbagathi District Hospital
- At least 1 year relevant work experience
Waiter(ess)
The key responsibilities of this role will include but not limited to:-
- Ensuring clients are welcomed and comfortable
- Taking orders from clients for food and/or beverages and making recommendations upon request.
- Ensuring clients needs are met and exceeded satisfactorily for a repeat clientele
- Preparing itemized checks and total meal costs prior to billing.
- Ensuring clean, safe and hygienic environment that is habitable for clients.
- Mis en place –preparation prior to next service
- Taking inventory of all utensils and equipments for monthly reports
- Ensure Superior Customer Experience to all internal and external clients
Qualifications and Skills
- Certificate in Food and Beverage Service
- Food Handlers Health certificate from Government Hospital
- At least 1 year relevant work experience.
How to Apply
Interested applicants are invited to send their applications detailing current and expected salary and a CV with contact details of three referees to the:
General Manager Human Resource
P.O. Box 10552-00100 Nairobi,
clearly marking the application with position applied for.
Do Not Attach Certificates.
Applications can also be emailed to vacancies@nwch.co.ke with the position applied for as the subject line by Friday, 5th October 2012.
