Call Center Agents Jobs in Kenya

Radio Control Call Centre
20 Radio Control Call Centre Agents urgently required
Do you have a clear accent and outstanding phone etiquette with flexibility to work on shift basis?
Our client, a leading provider of security solutions to high-end market in East Africa is recruiting Radio Control Call Centre Agents.

You will be responsible for:
•    Responding to all calls made by clients and dispatching technical personnel in a timely manner to
customers’ requests on security related issues
•    Serving as a link between the technical team and the customers by providing support over the phone
•    Coordinating activities between different personnel to provide prompt response to an emergency situation
•    Informing clients by explaining procedures, answering questions and providing information
•    Handling all incoming phone calls for the security related issues at the customers’ sites

Skills and competencies
•    At least a Diploma in Communications, Public relations or any related field
•    A minimum 1 year experience in call centre/control room
•    Must have a rich clear English accent
•    Outstanding phone etiquette
•    Highly flexible to work on shift basis
•    Should have energy and positive attitude
•    Knowledge of radio language is an added advantage

Interested and you can speak in a rich clear accent with energy and confidence? Call us for a voice test ONLY on Monday 29th October 2012 between 9.00 am and 3.00 pm for a voice test and interview appointment.

Call  0702 152 674 on Monday 29th October 2012 ONLY for a voice test.   

Call Centre Agents Jobs

Call Centre Agents Required Immediately

Our Prestigious client based in Nairobi is looking for call centre operatives to working a busy call centre environment during peak periods.

Prior experience of call centre work is not essential but it is important that all applicants have a good attitude, excellent time management skills and a strong working ethic.

Other requirements are as follows:

•     A university degree/diploma
•     Customer service oriented, high level of motivation & professional telephone etiquette.
•     A crisp clear and neutral accent.
•     Resilience, ability to function under high pressure environment, dependable, responsible, able to follow specific instructions as well as deliver on commitments.
•     Quick learner with sound analytic skills & a proven performance track record. Able to grasp new & existing work models, aspects & development.
•     Excellent verbal and written communication skills- fast and accurate typing.
•     Responsible & positive attitudes, ability to comprehend, capture as well as interpret basic & complex caller information.
•     Excellent people skills, ability to build rapport & relationships with all stakeholders.
•     Quick decision-making abilities & independence, ability to ‘think on your feet’.
•     Ability to meet strict deadlines, pay attention to detail, accuracy in record keeping & tracking repetitive tasks.
•     Pleasant and friendly mannerism, ability to treat people with respect under all circumstances, instills trust in others & upholds the values of the organization.
•     Basic computer knowledge / technological skills, proficiency in Ms office suites, keyboarding skills adept in using search tools, browsers and common email applications
•     Sound memory & judgment, probing skills, able to manage difficult caller situations, to respond promptly to the needs of the customer & solicit feedback to improve service.
•     Ability to adapt to change, meet the changing demands of the work environment, work long hours on different shifts across a 24-hr period & weekends.
•     Ability to multitask, work well as an individual & part of a team; to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback & contribute to team building.
•     Outgoing and energetic personality, good social skills.

You must be available to work Monday to Friday between the hours of 1 p.m. and 10 p.m.
You will have shifts allocated to you during these hours.

To apply please send an email to jobs@jantakenya.com with your cover letter and CV attached by 26th October 2012 with the title ‘Call Centre Agent Jobs’ on the subject line.
Do not attach certificates.

Please note that applications not following instructions shall be disqualified.
Only short listed candidates will be contacted.