Darubini hotel in Watamu is looking to fill 15 positions of customer service agents in their hotel. Here are the qualifications they are looking for;
1. Must be a holder of a Degree/Diploma in Business Administration or any other related field.
2. Possess excellent communication and interpersonal skills.
3. Have the ability to communicate in an honest, articulate and composed manner.
4. Be knowledgeable on the basic customer service practices and principles.
5. Have the ability to resolve conflict amicably.
6. Show high levels of professionalism, enthusiasm and a ‘can do’ attitude
7. Have the ability to prioritize and work with a sense of urgency
8. Have the ability to work with diverse groups and people from various backgrounds.
9. Must be able to effectively handle stressful situations
10. Have the ability to work under minimum or no supervision at all.
11. Have great analytical skills.
12. Possess excellent negotiation and conflict resolution techniques
13. Be one that is patient and accommodative.
To apply for this position, send an email to vacancies@darubinihotels.com, attaching your;
1. Curriculum Vitae (C.V.)
2. A letter of application
3. A brief cover letter expressing why you feel best suited for this position.
The deadline for receiving all applications is on the 15th of April 2011 at 5.00pm.
Adapted from: http://bikingtraining.com/graduatetrainee/customer-service-agents-wanted/
Soaring black eagle is a blog that offers career advice, Kenyan jobs, job seeker information and technology that will shape the way people in Kenya and Africa at large are conducting businesses.
Tuesday, April 5, 2011
Monday, April 4, 2011
ACCOUNTANT
Vacancy Number: AP/FO/04/11
ILRI seeks to recruit an Accountant. Reporting to the Treasury supervisor, the jobholder will be responsible for the following:
* Update of the supplier list in SUN-Review of all inactive supplier Accounts, reconciling them for informed decision on the way forward for the same.
* Population of Bank details for suppliers & partners-This will cover both local & foreign suppliers for effective interface with banking systems. It will also include updating all supplier contact details for dispatch of e-remittances & also in readiness for an online order tracking system later.
* Ensure timely cheque distribution & acknowledgement.
* Send emails promptly to staff once CBA OTC payments are released to the bank.
* Ensure cash & cheque receipts are handled in a timely manner & to ensure their safety.
* VAT exemption administration.
* Actively involved in digitization of receipting system.
* Assist payables Accountant in reconciliation of supplier Accounts.
* Assist in digitization of travel authorization(TA) form, project advances form, travel expense reports, project settlement reports & regular payment request forms.
Requirements
* Bachelors in Commerce and CPA (K).
* At least 1 year relevant working experience in accounting in an international NGO or an international organization.
* Knowledge of computerized accounting software required preferably SUN accounting.
* Proficiency in MS Office Suite
* Good personal organizational skills, accuracy and attention to detail.
* Good communication and interpersonal skills.
* Highly effective multi-tasking skills, with ability to co-ordinate, prioritize and organize workload and meet deadlines.
Terms of appointment:
This is a Nationally Recruited Staff (NRS) position based at ILRI’s Nairobi campus and is open to Kenyan nationals only. The position is on a 1-year fixed term contract.
Job level and salary:
This position is job level 2C level 1 and starting salary is KES 95,000 per month. This is exclusive of other benefits provided within ILRI’s National Recruited Staff Scheme.
Applications:
Applications addressed to the Human Resources Director, a cover letter, curriculum vitae and the names and addresses (including telephone and email) of three referees who are knowledgeable about the candidate’s professional qualifications and work experience should be emailed to: recruit-ilri-Ken@cgiar.org by 14 April 2011.
The position title and reference number “ACCOUNTANT: AP/FO/04/11” should be clearly marked on the subject line of the email applications.
-
www.webarazacareers.com/index.php?option=com_tpjobs&task=detailjob&id=3320
ILRI seeks to recruit an Accountant. Reporting to the Treasury supervisor, the jobholder will be responsible for the following:
* Update of the supplier list in SUN-Review of all inactive supplier Accounts, reconciling them for informed decision on the way forward for the same.
* Population of Bank details for suppliers & partners-This will cover both local & foreign suppliers for effective interface with banking systems. It will also include updating all supplier contact details for dispatch of e-remittances & also in readiness for an online order tracking system later.
* Ensure timely cheque distribution & acknowledgement.
* Send emails promptly to staff once CBA OTC payments are released to the bank.
* Ensure cash & cheque receipts are handled in a timely manner & to ensure their safety.
* VAT exemption administration.
* Actively involved in digitization of receipting system.
* Assist payables Accountant in reconciliation of supplier Accounts.
* Assist in digitization of travel authorization(TA) form, project advances form, travel expense reports, project settlement reports & regular payment request forms.
Requirements
* Bachelors in Commerce and CPA (K).
* At least 1 year relevant working experience in accounting in an international NGO or an international organization.
* Knowledge of computerized accounting software required preferably SUN accounting.
* Proficiency in MS Office Suite
* Good personal organizational skills, accuracy and attention to detail.
* Good communication and interpersonal skills.
* Highly effective multi-tasking skills, with ability to co-ordinate, prioritize and organize workload and meet deadlines.
Terms of appointment:
This is a Nationally Recruited Staff (NRS) position based at ILRI’s Nairobi campus and is open to Kenyan nationals only. The position is on a 1-year fixed term contract.
Job level and salary:
This position is job level 2C level 1 and starting salary is KES 95,000 per month. This is exclusive of other benefits provided within ILRI’s National Recruited Staff Scheme.
Applications:
Applications addressed to the Human Resources Director, a cover letter, curriculum vitae and the names and addresses (including telephone and email) of three referees who are knowledgeable about the candidate’s professional qualifications and work experience should be emailed to: recruit-ilri-Ken@cgiar.org by 14 April 2011.
The position title and reference number “ACCOUNTANT: AP/FO/04/11” should be clearly marked on the subject line of the email applications.
-
www.webarazacareers.com/index.php?option=com_tpjobs&task=detailjob&id=3320
FISCAL ANALYST II
Fiscal Analyst IIPSC Scale - 9
Requirements for Appointment
For appointment to this grade, a candidate must have:
* A University degree in Economics or its equivalent from a recognized University
* A masters degree in Economics or its equivalent will be an added advantage
* At least three (3) years relevant work experience in economic analysis.
* Good knowledge of national budget process and fiscal policy analysis
* Team player with good communication skills
* Good performance track record
* Must be Computer literate
Duties and responsibilities
* Collecting and collating budgetary information for analysis
* Maintaining relevant statistics on public revenue and expenditure figures
* Assisting in Preparing budgetary information reports to MPs and relevant House Committees
* Carrying out commissioned Budget research on specific areas of interest
* Carrying out revenue projections based on relevant macroeconomic indicators
* Carrying out assessment of the strengths and weaknesses of Government Policy Options relating to Allocation and Utilization of Resources.
* Any other duties as assigned by head of the department
Application Procedure :
Please send your application with a detailed CV, copies of academic certificates and testimonials and telephone number to:
The Clerk/Secretary
Parliamentary Service Commission
P.O. Box 41842-00100
Nairobi, Kenya.
Or email clerk@parliament.go.ke
On or before Friday, 15th April, 2011.
Adapted from http://www.webarazacareers.com/index.php?option=com_tpjobs&task=detailjob&id=3323
Requirements for Appointment
For appointment to this grade, a candidate must have:
* A University degree in Economics or its equivalent from a recognized University
* A masters degree in Economics or its equivalent will be an added advantage
* At least three (3) years relevant work experience in economic analysis.
* Good knowledge of national budget process and fiscal policy analysis
* Team player with good communication skills
* Good performance track record
* Must be Computer literate
Duties and responsibilities
* Collecting and collating budgetary information for analysis
* Maintaining relevant statistics on public revenue and expenditure figures
* Assisting in Preparing budgetary information reports to MPs and relevant House Committees
* Carrying out commissioned Budget research on specific areas of interest
* Carrying out revenue projections based on relevant macroeconomic indicators
* Carrying out assessment of the strengths and weaknesses of Government Policy Options relating to Allocation and Utilization of Resources.
* Any other duties as assigned by head of the department
Application Procedure :
Please send your application with a detailed CV, copies of academic certificates and testimonials and telephone number to:
The Clerk/Secretary
Parliamentary Service Commission
P.O. Box 41842-00100
Nairobi, Kenya.
Or email clerk@parliament.go.ke
On or before Friday, 15th April, 2011.
Adapted from http://www.webarazacareers.com/index.php?option=com_tpjobs&task=detailjob&id=3323
Friday, April 1, 2011
CBA KENYA VACANCIES
Commercial Bank of Africa aims to be
a respected and significant financial
services business in Eastern Africa.
Our efforts and resources are
focused on Corporate & Institutional
Banking , Treasury and the high- end
market of Personal Banking.
As such , we seek to recruit customer-
focused and performance- oriented
individuals with strong leadership
skills to fill the vacant positions listed
below .
SENIOR RELATIONSHIP MANAGER,
CORPORATE BANKING, MOMBASA
Reporting to the General Manager ,
Corporate Banking, the purpose of
this role is to deliver unit leadership
and corporate business growth in
terms of assets and liabilities ,
customer base and revenue streams
through proactive sales and
marketing initiatives within the
existing customer portfolio and from
the acquisition of new relationships .
This requires strong and effective
relationship management and inter-
personal skills which will achieve
optimization of customer satisfaction
and retention , wallet share growth
through delivery of appropriate
solutions , cross -selling and customer
acquisition .
Main Responsibilities
* Develop profitable, sustainable and
long term corporate asset and
liability business ¡ n order to enhance
the Bank ’s profitability.
* Maintain a personal , robust and
value - adding commitment to
customer relationship management
to meet their expectations and to
provide appropriate solutions to their
financial needs.
* Anticipate and be continually
sensitive to shifting customer
expectations and initiate appropriate
measures to ensure that CBA stays
ahead of competitors in customer
service delivery.
* Continually identify and exploit
solution -driven cross selling
opportunities that are able to embed
and align the Bank and its products
with the customers ’ needs .
* In liaison with the Service Delivery
Team, handle transactions for
assigned customers on a day to day
basis , ensuring the Bank is not
unduly exposed .
* Identify and develop a dynamic
customer target pipeline and actively
market for new customers from the
identified target sectors .
* Ensure compliance to Know Your
Customer (KYC) and Anti Money
Laundering (AML) requirements in all
dealings with existing and potential
customers .
* Maintain an effective customer call
program for all assigned customers
and prospects.
* Adopt a proactive , detailed and
robust approach to the management
of portfolio and exposure risk and
ensure adherence to the provisions
of the Bank ’s Credit Policy.
* Enhance and nurture the CBA
brand image to the business and
Corporate community throughout
the Coast region.
* Participate in cross- functional
activities that help promote and
nurture collective responsibility to
meet the wider objectives of the
Bank .
Qualification and Experience
* University Degree in a Business
related course – Upper Second Class
or 3 .0 GPA.
* Relevant professional qualification
in Banking, Finance or Marketing
would be an added advantage .
* At least five (5 ) years’ experience in
Corporate Customer Relationship
Management.
* Technical and acquired practical
knowledge of lending skills , portfolio
management and risk management .
* Proficiency in use of Microsoft
Office Packages .
RELATIONSHIP MANAGER, SME BANKING
( 4 Positions – Nakuru , Kisumu,
Eldoret and Changamwe )
Reporting to the Head of SME
Banking , the purpose of this role is to
achieve business growth for the Bank
by selling Business Banking Unit
products within assigned market
segments and by promoting and
selling other products and services of
the Bank to enhance value -added
relationship with existing customers .
This incorporates prospecting and
acquiring new customers and
pursuing incremental business from
the existing customers , as well as
managing customer expectations to
sustain the business
relationship .
Main Responsibilities
* Prospecting for and acquiring new
customers within assigned market
segments .
* Maintaining adequate contact with
assigned customers to ensure their
expectations are managed and that
they have appropriate understanding
of CBA.
* Selling Business Banking products
and services to existing customers in
assigned market segment.
* Promoting and selling other
products of the Bank to existing SMF
customers , i. e. Cross-selling .
* Ensure compliance with Know Your
Customer (KYC) and Anti Money
Laundering (AML) requirements in all
dealings with customers.
* Manage all aspects of risk , including
monitoring of the advances portfolio ,
strict adherence to the provisions of
the credit policy document to ensure
minimal losses to the Bank .
* Monitor credit facilities of the
assigned customer portfolio and
ensure that renewals , extensions and
cancellations are initiated and
processed before the expiry date.
* Ensure an effective call program is
maintained on all assigned
customers and prospects. The calls
should he recorded and reported .
* Periodic (as specifically defined)
performance reporting on sales
activities and customer portfolio
maintenance.
* Assist in identifying relevant
customer needs not met by existing
products and the implementation of
new products and services to
address those needs .
* Initiate and engage in self -
development programmes to
enhance competence and/ or bridge
identified gaps.
Qualification and Experience
* University Degree in a Business
related course – Upper Second Class
or 3 .0 CPA.
* At least 3 years’ successful
experience ¡n a similar position or
equivalent .
* Proficiency in use of Microsoft
Office Packages
RELATIONSHIP MANAGER, CORPORATE BANKING
Reporting to the Assistant General
Manager , Corporate Banking, the
purpose of this role is to deliver
Corporate business growth within an
assigned market segment in terms of
assets and liabilities , customer base
and revenue streams through
proactive sales and marketing
initiatives within the existing
customer portfolio and from the
acquisition of new relationships .
This requires strong and effective
relationship management and inter-
personal skills which will achieve
optimization of customer satisfaction
and retention , wallet share growth
through delivery of appropriate
solutions , cross -selling and customer
acquisition .
Main Responsibilities
* Identify and develop a dynamic
customer target pipeline and actively
market for new customers from
assigned market segments.
* Develop profitable, sustainable and
long term Corporate asset and
liability business in order to enhance
the Bank ’s profitability.
* Maintain a personal , robust and
value - adding commitment to
customer relationship management
to meet their expectations and to
provide appropriate solutions to their
financial needs.
* Continually identify and exploit
solution -driven cross selling
opportunities that are able to embed
and align the Bank and its products
with the customers ’ needs .
* Anticipate and he continually
sensitive to shifting customer
expectations and initiate appropriate
measures to ensure that CBA stays
ahead of competitors in customer
service delivery.
* In liaison with the Service Delivery
Team, handle transactions for
assigned customers on a day to day
basis , ensuring the Bank is not
unduly exposed .
* Ensure compliance to Know Your
Customer (KYC) and Anti Money
Laundering (AML) requirements in all
dealings with customers.
* Adopt a proactive , detailed and
robust approach to the management
of portfolio and exposure risk and
ensure adherence to the provisions
of the Bank ’s Credit Policy.
* Maintain an effective customer call
program for all assigned customers
and prospects.
* Participate in cross- functional
activities that help promote and
nurture collective responsibility to
meet the wider objectives of the
Bank .
Qualifications & Experience
* University Degree in a Business
related course – Upper Second Class
or 3 .0 GPA.
* At least three (3 ) years’ successful
experience in a similar position or
equivalent would he an added
advantage .
* Technical and acquired practical
knowledge of lending skills , portfolio
management and risk management .
* Proficiency in use of Microsoft
Office Packages .
Reporting to the General Manager ,
Corporate Banking, the purpose of
this role will be to develop and grow
the SMF Banking Unit within the
Corporate Banking Department.
This incorporates providing
leadership to a Team of Account
Relationship Managers with the
overall objective of growing the
Team’ s portfolio and revenue stream
by optimising customer retention ,
acquisition of new customers and
cross - selling the full range of the
Bank ’s products and services to the
Small to Medium Corporate market
segment .
The incumbent is also responsible
for developing or customizing
Financial solution , tailored to address
specific needs of that market
segment , and implementing
promotion programmes that will
drive the business growth.
Main Responsibilities
* Growth of SME business
* Leadership of the SME unit and
how effectively that translates into a
conducive work environment and
employee satisfaction.
* Ensure adequacy of personal and
staff competence to effectively
perform unit’s tasks .
* Enhance or maintain quality of
products portfolio for SME with
regard to competitively addressing
current and anticipated target market
needs .
* Ensure quality of management of
customer expectations .
* Effectiveness of the SMF unit
structure and systems (policies,
processes , procedures and tools ) in
achieving compliance requirements,
optimal efficiency , resource utilisation
and cost containment .
Qualification and Experience
Requirements
* University Degree in Business
Management or a related field ,
preferably in Accounting, Finance or
Management. – Upper 2nd Class
Honors or 3 .0 GPA
* At least 7 years of work experience
in banking environment with
adequate knowledge of SME
Business .
* Proven leadership and people
management skills to motivate self
and team .
* Relevant professional qualifications
in Banking and Business
Management.
* Proficiency in use of MS Office
applications .
BRANCH SALES OFFICERS , PERSONAL
BANKING
( 4 Positions – Nairobi , Kisumu,
Eldoret & Changamwe )
Reporting to the Retail Manager , the
purpose of this role is to achieve
business growth for Personal
Banking by providing quality
relationship management to existing
customers in the assigned branch /
territory . This will entail sustaining
customer satisfaction so as to retain
them , thereby generating additional
business through cross -sell
opportunities .
Main Responsibilities
* Providing an interface between the
Bank and existing customers in order
to maintain good customer relations
so as to meet customer needs within
the strategic objectives of the Bank .
* Manage credit appraisals and
recommendation for existing
customers under the various loan
products and submit to the
appropriate final approval authority
within established turnaround time.
* Overseeing the relationship
management of assigned customers .
* Ensuring revenue growth through
increased product uptake / cross -
selling .
* Ensure full compliance with Know
Your Customer (KYC) and Anti Money
Laundering (AML) requirements.
* Manage all aspects of risk , including
monitoring of advances portfolio ,
strict adherence to the provisions of
the credit policy document to ensure
minimal losses to the bank .
* Monitor closely all unsecured credit
facilities and overdrawn accounts
assigned to ensure that the accounts
are properly conducted to avoid
potential loss to the Bank .
* Ensure that renewals , extensions
and cancellations of existing credit
facilities are done before the expiry
date .
* Manage the referral process in line
with the Credit Policy.
* Manage customer queries,
complaints and other
correspondence in a timely manner
and within set standards for
customer satisfaction.
* Ensure accuracy and timeliness of
reports that aid the business in
decision making ( Non- Facility
Overdraft Reports, Excess Reports ,
Facility Expiries Reports, Past Due
Reports , Large Items Report amongst
others ).
* Represent the department in
various special projects run for the
benefit of the Bank .
* Assist in identifying customer needs
not met by existing products and
promote the implementation of new
products and services.
* Implement findings/decisions
emanating from personal
development needs and regular
coaching feedback from the unit
head .
* Be conversant with policies and
procedures pertaining to all Bank
products and services and be able to
adapt to change in these as well as
technological changes, and customer
sophistication .
* Assist in the organization of and
participate in public relations
activities and sponsorships that aim
to improve CBA’s brand image in the
market .
Qualification and Experience
Requirements
* University Degree – Upper 2nd
Class Honours or 3 .0 GPA.
* 3 years ’ banking experience with at
least 1 year in a sales or marketing
role.
* Proficiency in use of Microsoft
Office Packages .
RETAIL BRANCH MANAGER
( 4 Positions – Nairobi , Kisumu,
Eldoret & Changamwe )
Reporting to the Head of Personal
Banking , the purpose of this role will
be to organize , co-ordinate , manage
and control activities in the branch to
ensure business growth and service
delivery is expeditious, accurate,
efficient and that transactions are
cost effective and profitable to the
Bank .
Main Responsibilities
* Business planning and growth
( deposits and lending) as well as
customer growth and retention
* Management information reporting
and integrity
* Profit improvement and cost
management
* Quality of service in branch service
delivery.
* Minimization of exposure to and
impact of operational risks inherent
in branch service delivery
* Leadership which facilitates a
conducive work environment and
employee satisfaction at the branch .
* Responsible for the branch
structure and application of
established policies, processes ,
procedures and tools ¡ n achieving
compliance requirements, optimal
efficiency , resource utilisation and
cost containment .
Qualifications , Knowledge and
Skills Requirements
* University Degree – Upper second
or equivalent
* Proficiency in computer use
including MS Office tools and
banking systems
* At least 5 years banking experience
2 of which should he in a sales or
relationship management experience
in Personal Banking/SME .
To apply , send your application letter
and CV, quoting the job title via e-
mail only to jobs@cba . co.ke
Kindly submit your application by 5th
April 2011 .
Only shortlisted candidates will be
contacted .
Adapted from www.careerpointkenya.com
a respected and significant financial
services business in Eastern Africa.
Our efforts and resources are
focused on Corporate & Institutional
Banking , Treasury and the high- end
market of Personal Banking.
As such , we seek to recruit customer-
focused and performance- oriented
individuals with strong leadership
skills to fill the vacant positions listed
below .
SENIOR RELATIONSHIP MANAGER,
CORPORATE BANKING, MOMBASA
Reporting to the General Manager ,
Corporate Banking, the purpose of
this role is to deliver unit leadership
and corporate business growth in
terms of assets and liabilities ,
customer base and revenue streams
through proactive sales and
marketing initiatives within the
existing customer portfolio and from
the acquisition of new relationships .
This requires strong and effective
relationship management and inter-
personal skills which will achieve
optimization of customer satisfaction
and retention , wallet share growth
through delivery of appropriate
solutions , cross -selling and customer
acquisition .
Main Responsibilities
* Develop profitable, sustainable and
long term corporate asset and
liability business ¡ n order to enhance
the Bank ’s profitability.
* Maintain a personal , robust and
value - adding commitment to
customer relationship management
to meet their expectations and to
provide appropriate solutions to their
financial needs.
* Anticipate and be continually
sensitive to shifting customer
expectations and initiate appropriate
measures to ensure that CBA stays
ahead of competitors in customer
service delivery.
* Continually identify and exploit
solution -driven cross selling
opportunities that are able to embed
and align the Bank and its products
with the customers ’ needs .
* In liaison with the Service Delivery
Team, handle transactions for
assigned customers on a day to day
basis , ensuring the Bank is not
unduly exposed .
* Identify and develop a dynamic
customer target pipeline and actively
market for new customers from the
identified target sectors .
* Ensure compliance to Know Your
Customer (KYC) and Anti Money
Laundering (AML) requirements in all
dealings with existing and potential
customers .
* Maintain an effective customer call
program for all assigned customers
and prospects.
* Adopt a proactive , detailed and
robust approach to the management
of portfolio and exposure risk and
ensure adherence to the provisions
of the Bank ’s Credit Policy.
* Enhance and nurture the CBA
brand image to the business and
Corporate community throughout
the Coast region.
* Participate in cross- functional
activities that help promote and
nurture collective responsibility to
meet the wider objectives of the
Bank .
Qualification and Experience
* University Degree in a Business
related course – Upper Second Class
or 3 .0 GPA.
* Relevant professional qualification
in Banking, Finance or Marketing
would be an added advantage .
* At least five (5 ) years’ experience in
Corporate Customer Relationship
Management.
* Technical and acquired practical
knowledge of lending skills , portfolio
management and risk management .
* Proficiency in use of Microsoft
Office Packages .
RELATIONSHIP MANAGER, SME BANKING
( 4 Positions – Nakuru , Kisumu,
Eldoret and Changamwe )
Reporting to the Head of SME
Banking , the purpose of this role is to
achieve business growth for the Bank
by selling Business Banking Unit
products within assigned market
segments and by promoting and
selling other products and services of
the Bank to enhance value -added
relationship with existing customers .
This incorporates prospecting and
acquiring new customers and
pursuing incremental business from
the existing customers , as well as
managing customer expectations to
sustain the business
relationship .
Main Responsibilities
* Prospecting for and acquiring new
customers within assigned market
segments .
* Maintaining adequate contact with
assigned customers to ensure their
expectations are managed and that
they have appropriate understanding
of CBA.
* Selling Business Banking products
and services to existing customers in
assigned market segment.
* Promoting and selling other
products of the Bank to existing SMF
customers , i. e. Cross-selling .
* Ensure compliance with Know Your
Customer (KYC) and Anti Money
Laundering (AML) requirements in all
dealings with customers.
* Manage all aspects of risk , including
monitoring of the advances portfolio ,
strict adherence to the provisions of
the credit policy document to ensure
minimal losses to the Bank .
* Monitor credit facilities of the
assigned customer portfolio and
ensure that renewals , extensions and
cancellations are initiated and
processed before the expiry date.
* Ensure an effective call program is
maintained on all assigned
customers and prospects. The calls
should he recorded and reported .
* Periodic (as specifically defined)
performance reporting on sales
activities and customer portfolio
maintenance.
* Assist in identifying relevant
customer needs not met by existing
products and the implementation of
new products and services to
address those needs .
* Initiate and engage in self -
development programmes to
enhance competence and/ or bridge
identified gaps.
Qualification and Experience
* University Degree in a Business
related course – Upper Second Class
or 3 .0 CPA.
* At least 3 years’ successful
experience ¡n a similar position or
equivalent .
* Proficiency in use of Microsoft
Office Packages
RELATIONSHIP MANAGER, CORPORATE BANKING
Reporting to the Assistant General
Manager , Corporate Banking, the
purpose of this role is to deliver
Corporate business growth within an
assigned market segment in terms of
assets and liabilities , customer base
and revenue streams through
proactive sales and marketing
initiatives within the existing
customer portfolio and from the
acquisition of new relationships .
This requires strong and effective
relationship management and inter-
personal skills which will achieve
optimization of customer satisfaction
and retention , wallet share growth
through delivery of appropriate
solutions , cross -selling and customer
acquisition .
Main Responsibilities
* Identify and develop a dynamic
customer target pipeline and actively
market for new customers from
assigned market segments.
* Develop profitable, sustainable and
long term Corporate asset and
liability business in order to enhance
the Bank ’s profitability.
* Maintain a personal , robust and
value - adding commitment to
customer relationship management
to meet their expectations and to
provide appropriate solutions to their
financial needs.
* Continually identify and exploit
solution -driven cross selling
opportunities that are able to embed
and align the Bank and its products
with the customers ’ needs .
* Anticipate and he continually
sensitive to shifting customer
expectations and initiate appropriate
measures to ensure that CBA stays
ahead of competitors in customer
service delivery.
* In liaison with the Service Delivery
Team, handle transactions for
assigned customers on a day to day
basis , ensuring the Bank is not
unduly exposed .
* Ensure compliance to Know Your
Customer (KYC) and Anti Money
Laundering (AML) requirements in all
dealings with customers.
* Adopt a proactive , detailed and
robust approach to the management
of portfolio and exposure risk and
ensure adherence to the provisions
of the Bank ’s Credit Policy.
* Maintain an effective customer call
program for all assigned customers
and prospects.
* Participate in cross- functional
activities that help promote and
nurture collective responsibility to
meet the wider objectives of the
Bank .
Qualifications & Experience
* University Degree in a Business
related course – Upper Second Class
or 3 .0 GPA.
* At least three (3 ) years’ successful
experience in a similar position or
equivalent would he an added
advantage .
* Technical and acquired practical
knowledge of lending skills , portfolio
management and risk management .
* Proficiency in use of Microsoft
Office Packages .
Reporting to the General Manager ,
Corporate Banking, the purpose of
this role will be to develop and grow
the SMF Banking Unit within the
Corporate Banking Department.
This incorporates providing
leadership to a Team of Account
Relationship Managers with the
overall objective of growing the
Team’ s portfolio and revenue stream
by optimising customer retention ,
acquisition of new customers and
cross - selling the full range of the
Bank ’s products and services to the
Small to Medium Corporate market
segment .
The incumbent is also responsible
for developing or customizing
Financial solution , tailored to address
specific needs of that market
segment , and implementing
promotion programmes that will
drive the business growth.
Main Responsibilities
* Growth of SME business
* Leadership of the SME unit and
how effectively that translates into a
conducive work environment and
employee satisfaction.
* Ensure adequacy of personal and
staff competence to effectively
perform unit’s tasks .
* Enhance or maintain quality of
products portfolio for SME with
regard to competitively addressing
current and anticipated target market
needs .
* Ensure quality of management of
customer expectations .
* Effectiveness of the SMF unit
structure and systems (policies,
processes , procedures and tools ) in
achieving compliance requirements,
optimal efficiency , resource utilisation
and cost containment .
Qualification and Experience
Requirements
* University Degree in Business
Management or a related field ,
preferably in Accounting, Finance or
Management. – Upper 2nd Class
Honors or 3 .0 GPA
* At least 7 years of work experience
in banking environment with
adequate knowledge of SME
Business .
* Proven leadership and people
management skills to motivate self
and team .
* Relevant professional qualifications
in Banking and Business
Management.
* Proficiency in use of MS Office
applications .
BRANCH SALES OFFICERS , PERSONAL
BANKING
( 4 Positions – Nairobi , Kisumu,
Eldoret & Changamwe )
Reporting to the Retail Manager , the
purpose of this role is to achieve
business growth for Personal
Banking by providing quality
relationship management to existing
customers in the assigned branch /
territory . This will entail sustaining
customer satisfaction so as to retain
them , thereby generating additional
business through cross -sell
opportunities .
Main Responsibilities
* Providing an interface between the
Bank and existing customers in order
to maintain good customer relations
so as to meet customer needs within
the strategic objectives of the Bank .
* Manage credit appraisals and
recommendation for existing
customers under the various loan
products and submit to the
appropriate final approval authority
within established turnaround time.
* Overseeing the relationship
management of assigned customers .
* Ensuring revenue growth through
increased product uptake / cross -
selling .
* Ensure full compliance with Know
Your Customer (KYC) and Anti Money
Laundering (AML) requirements.
* Manage all aspects of risk , including
monitoring of advances portfolio ,
strict adherence to the provisions of
the credit policy document to ensure
minimal losses to the bank .
* Monitor closely all unsecured credit
facilities and overdrawn accounts
assigned to ensure that the accounts
are properly conducted to avoid
potential loss to the Bank .
* Ensure that renewals , extensions
and cancellations of existing credit
facilities are done before the expiry
date .
* Manage the referral process in line
with the Credit Policy.
* Manage customer queries,
complaints and other
correspondence in a timely manner
and within set standards for
customer satisfaction.
* Ensure accuracy and timeliness of
reports that aid the business in
decision making ( Non- Facility
Overdraft Reports, Excess Reports ,
Facility Expiries Reports, Past Due
Reports , Large Items Report amongst
others ).
* Represent the department in
various special projects run for the
benefit of the Bank .
* Assist in identifying customer needs
not met by existing products and
promote the implementation of new
products and services.
* Implement findings/decisions
emanating from personal
development needs and regular
coaching feedback from the unit
head .
* Be conversant with policies and
procedures pertaining to all Bank
products and services and be able to
adapt to change in these as well as
technological changes, and customer
sophistication .
* Assist in the organization of and
participate in public relations
activities and sponsorships that aim
to improve CBA’s brand image in the
market .
Qualification and Experience
Requirements
* University Degree – Upper 2nd
Class Honours or 3 .0 GPA.
* 3 years ’ banking experience with at
least 1 year in a sales or marketing
role.
* Proficiency in use of Microsoft
Office Packages .
RETAIL BRANCH MANAGER
( 4 Positions – Nairobi , Kisumu,
Eldoret & Changamwe )
Reporting to the Head of Personal
Banking , the purpose of this role will
be to organize , co-ordinate , manage
and control activities in the branch to
ensure business growth and service
delivery is expeditious, accurate,
efficient and that transactions are
cost effective and profitable to the
Bank .
Main Responsibilities
* Business planning and growth
( deposits and lending) as well as
customer growth and retention
* Management information reporting
and integrity
* Profit improvement and cost
management
* Quality of service in branch service
delivery.
* Minimization of exposure to and
impact of operational risks inherent
in branch service delivery
* Leadership which facilitates a
conducive work environment and
employee satisfaction at the branch .
* Responsible for the branch
structure and application of
established policies, processes ,
procedures and tools ¡ n achieving
compliance requirements, optimal
efficiency , resource utilisation and
cost containment .
Qualifications , Knowledge and
Skills Requirements
* University Degree – Upper second
or equivalent
* Proficiency in computer use
including MS Office tools and
banking systems
* At least 5 years banking experience
2 of which should he in a sales or
relationship management experience
in Personal Banking/SME .
To apply , send your application letter
and CV, quoting the job title via e-
mail only to jobs@cba . co.ke
Kindly submit your application by 5th
April 2011 .
Only shortlisted candidates will be
contacted .
Adapted from www.careerpointkenya.com
Thursday, March 31, 2011
BRAESIDE TEACHING JOBS
Braeside High School is a member of the Braeburn Group of International Schools, which has 7 school compounds across Kenya.
Our children represent over 80 nationalities and we pride ourselves on the quality of education we provide. All Braeburn Schools follow the National Curriculum of England and Wales. We prepare students for IGCSEs, A Levels, International Baccalaureate (IB), and National Diploma.
The following positions are available in September 2011:
* Business Studies / French
* Business Studies BTEC
* Business Studies / Geography
* English Language / Literature
* Learning Support
* German
* Physical Education
All Applicants should be holders of a Bachelor of Education degree with subject specialisation from a recognised university, have experience in teaching in a British Curriculum school (IGCSE & A Level), and be computer literate.
Closing Date for applications: 4 April 2011
All Braeburn employees are expected to commit themselves fully to the curricular and extra-curricular aspects of the schools.
Apply immediately enclosing a letter of application, full CV, a recent passport photograph and the contacts of two referees via email to:
The Headteacher
Email: enquiries@braeside.ac.ke
More details can be found on our website: www.braeburn.com
Adapted from www.careerpointkenya.com/2011/03/30/braeside-teaching-vacancies-kenya/
Our children represent over 80 nationalities and we pride ourselves on the quality of education we provide. All Braeburn Schools follow the National Curriculum of England and Wales. We prepare students for IGCSEs, A Levels, International Baccalaureate (IB), and National Diploma.
The following positions are available in September 2011:
* Business Studies / French
* Business Studies BTEC
* Business Studies / Geography
* English Language / Literature
* Learning Support
* German
* Physical Education
All Applicants should be holders of a Bachelor of Education degree with subject specialisation from a recognised university, have experience in teaching in a British Curriculum school (IGCSE & A Level), and be computer literate.
Closing Date for applications: 4 April 2011
All Braeburn employees are expected to commit themselves fully to the curricular and extra-curricular aspects of the schools.
Apply immediately enclosing a letter of application, full CV, a recent passport photograph and the contacts of two referees via email to:
The Headteacher
Email: enquiries@braeside.ac.ke
More details can be found on our website: www.braeburn.com
Adapted from www.careerpointkenya.com/2011/03/30/braeside-teaching-vacancies-kenya/
MARKETING / SALES EXECUTIVE
Primary responsibilities
* Dealing with the marketing requirements of SasaHivi Media Ltd and it's clients
* Contributing to and developing marketing plans and strategies to meet organizational objectives.
* Implementing the company's marketing plan and executing the delivery of approved strategies.
* Evaluating customer research, market conditions, competitor data and marketing campaigns.
* Managing correspondence with media and advertising outlets.
* Writing and distributing press releases.
* Managing the production of marketing materials, involving writing and proofreading copy and liaising with designers and printers.
* Arranging for the effective distribution of marketing materials.
* Generating of regular marketing and sales reports to the management.
* Selling the services and products of SasaHivi Media Ltd.
Requirements
* Education and degree(s) in disciplines related to the primary responsibilities.
* Experience of working in the field of marketing streaming and interactive media.
* Creativity in developing workable solutions.
* Ability to express in good spoken and written English and Kiswahili.
* Attention to detail, customer-service orientation and creativity in problem-solving.
* Ability to work in a team and to communicate in a clear way.
* Ability to meet sales targets.
Interested?
If you feel you are the right person for this job please e-mail us your CV & work references to: jobs@sasahivi.com.
Closing date: 10th April 2011
Adapted from www.webarazacareers.com
* Dealing with the marketing requirements of SasaHivi Media Ltd and it's clients
* Contributing to and developing marketing plans and strategies to meet organizational objectives.
* Implementing the company's marketing plan and executing the delivery of approved strategies.
* Evaluating customer research, market conditions, competitor data and marketing campaigns.
* Managing correspondence with media and advertising outlets.
* Writing and distributing press releases.
* Managing the production of marketing materials, involving writing and proofreading copy and liaising with designers and printers.
* Arranging for the effective distribution of marketing materials.
* Generating of regular marketing and sales reports to the management.
* Selling the services and products of SasaHivi Media Ltd.
Requirements
* Education and degree(s) in disciplines related to the primary responsibilities.
* Experience of working in the field of marketing streaming and interactive media.
* Creativity in developing workable solutions.
* Ability to express in good spoken and written English and Kiswahili.
* Attention to detail, customer-service orientation and creativity in problem-solving.
* Ability to work in a team and to communicate in a clear way.
* Ability to meet sales targets.
Interested?
If you feel you are the right person for this job please e-mail us your CV & work references to: jobs@sasahivi.com.
Closing date: 10th April 2011
Adapted from www.webarazacareers.com
SENIOR ACCOUNTANT
The successful candidate’s principal purpose will be effective credit management in line with company policies, procedures and objectives.
Major Duties and Responsibilities:
* Co-ordinates, directs and guides the operations of the Accounts Receivable section.
* Facilitates the maintenance of the customer master files to ensure complete, accurate and up to date information on the company’s customers.
* Manages Credit Control and ensures that customers adhere to the credit policy
* Prepares and circulates the monthly debtors’ reports for the Commercial businesses
* Prepares quarterly trade debtors provision schedules
* Reconciles the trade debtors control accounts and analyses other non-trading debtors accounts monthly.
* Ensures that proper filing practices are maintained to ensure the safe custody of, and easy access to all accounting documents generated by the Accounts Receivable section.
* Ensures compliance with the Accounts Receivable month-end cut-off procedures.
* Ensure the timely preparation and submission of SB14 as per the stipulated timelines, handling and resolution of mismatches.
Qualifications
* First degree, preferably in business preferably Accounting
* Experience in FMCG or Manufacturing environment ONLY
* Recognized professional accounting qualification, CPA level II and above
* Debt management is a prerequisite
* 2-4 years experience in a busy finance environment
* Excellent customer service
* Excellent communication and presentation skills
* Ability to multitask and work independently
Remuneration
* 80-100,000/= per month
If you meet the above criteria, and would like to be a part of the team, please send an application with a detailed C.V stating the position you are applying for, your experience, present employer, present position, current remuneration, list of at least 3 referees, day-time telephone numbers and email address to :- jobs@truenorthcareermap.com immediately.
Adapted from www.webarazacareers.com
Major Duties and Responsibilities:
* Co-ordinates, directs and guides the operations of the Accounts Receivable section.
* Facilitates the maintenance of the customer master files to ensure complete, accurate and up to date information on the company’s customers.
* Manages Credit Control and ensures that customers adhere to the credit policy
* Prepares and circulates the monthly debtors’ reports for the Commercial businesses
* Prepares quarterly trade debtors provision schedules
* Reconciles the trade debtors control accounts and analyses other non-trading debtors accounts monthly.
* Ensures that proper filing practices are maintained to ensure the safe custody of, and easy access to all accounting documents generated by the Accounts Receivable section.
* Ensures compliance with the Accounts Receivable month-end cut-off procedures.
* Ensure the timely preparation and submission of SB14 as per the stipulated timelines, handling and resolution of mismatches.
Qualifications
* First degree, preferably in business preferably Accounting
* Experience in FMCG or Manufacturing environment ONLY
* Recognized professional accounting qualification, CPA level II and above
* Debt management is a prerequisite
* 2-4 years experience in a busy finance environment
* Excellent customer service
* Excellent communication and presentation skills
* Ability to multitask and work independently
Remuneration
* 80-100,000/= per month
If you meet the above criteria, and would like to be a part of the team, please send an application with a detailed C.V stating the position you are applying for, your experience, present employer, present position, current remuneration, list of at least 3 referees, day-time telephone numbers and email address to :- jobs@truenorthcareermap.com immediately.
Adapted from www.webarazacareers.com
INTERIOR AND LANDSCAPE DESIGNER
Job Location: Embakasi
Posting Date: 31-03-2011
Closing Date: 6-04-2011
Recruitment: Immediately
Job Description:
* To plan, design and supervise major renovations, remodeling and additions.
* Taking client briefs, and assembling client information for design development.
* Participating in design conceptualization process and preparation of all presentation materials.
* To prepare estimates for each design projects
* To leverage industry and business knowledge to create demand and persuade through the development and presentation of compelling designs and purchasing rationales.
* To prepare and implement a departmental plan and business module with the support of a marketing representative to grow the department.
* Prepare production information for projects (working drawings and schedules)
* General project administration and documentation
* Collaborate with the administration team in the upkeep of all reference materials (samples, library)
* Carry out any other supporting duties as required by the company
Education and Experience
* B.A. (Hons) Interior Design, B Landscape Architecture
* 1 years’ relevant work experience
Should have the following skills:
* Considerable knowledge of the practices and principals of interior design.
* Considerable knowledge of the practices and principals of landscape architecture
* Skill in designing interior alterations, renovations, and implementation of new layouts.
* Have strong business development and client relationship skills
* Considerable knowledge of the preparation of proposals and specifications for interior design work.
* Knowledge of CAD programs
Send your CV and a cover letter to i.edesignvacancy@gmail.com
Posting Date: 31-03-2011
Closing Date: 6-04-2011
Recruitment: Immediately
Job Description:
* To plan, design and supervise major renovations, remodeling and additions.
* Taking client briefs, and assembling client information for design development.
* Participating in design conceptualization process and preparation of all presentation materials.
* To prepare estimates for each design projects
* To leverage industry and business knowledge to create demand and persuade through the development and presentation of compelling designs and purchasing rationales.
* To prepare and implement a departmental plan and business module with the support of a marketing representative to grow the department.
* Prepare production information for projects (working drawings and schedules)
* General project administration and documentation
* Collaborate with the administration team in the upkeep of all reference materials (samples, library)
* Carry out any other supporting duties as required by the company
Education and Experience
* B.A. (Hons) Interior Design, B Landscape Architecture
* 1 years’ relevant work experience
Should have the following skills:
* Considerable knowledge of the practices and principals of interior design.
* Considerable knowledge of the practices and principals of landscape architecture
* Skill in designing interior alterations, renovations, and implementation of new layouts.
* Have strong business development and client relationship skills
* Considerable knowledge of the preparation of proposals and specifications for interior design work.
* Knowledge of CAD programs
Send your CV and a cover letter to i.edesignvacancy@gmail.com
FITNESS INSTRUCTORS(Female)
Location: Karen/Langata
Key Responsibilities: To observe and assist in Training are of the new private gym
Key Qualifications: minimum instructors’ license
Personal Attributes: Must be personable, good attitude to work, well presented and have a good command in English and Swahili.
Salary and Benefits: 30,000/-
Please apply stating your current salary
Applications: Please send up to date CV, accompanied by at least 3 referee telephone numbers/email addresses to:
Summit Recruitment & Training
Rhino House, Karen Road, Karen.
Email: harriet@summitrecruitment-kenya.com.
Only shortlisted candidates will be contacted.
Please indicate on email which position you are interested in.
Deadline: 10th April 2011
Adapted from www.webarazacareers.com
Key Responsibilities: To observe and assist in Training are of the new private gym
Key Qualifications: minimum instructors’ license
Personal Attributes: Must be personable, good attitude to work, well presented and have a good command in English and Swahili.
Salary and Benefits: 30,000/-
Please apply stating your current salary
Applications: Please send up to date CV, accompanied by at least 3 referee telephone numbers/email addresses to:
Summit Recruitment & Training
Rhino House, Karen Road, Karen.
Email: harriet@summitrecruitment-kenya.com.
Only shortlisted candidates will be contacted.
Please indicate on email which position you are interested in.
Deadline: 10th April 2011
Adapted from www.webarazacareers.com
Saturday, March 19, 2011
KCB BANK GROUP JOBS IN KENYA
KCB Bank Group renowned for its diversity and growth across the Region is seeking to strengthen the Customer Service and Change Support Services.
To this end, the following challenging positions have arisen and interested candidates with the requisite competencies and qualifications highlighted below are encouraged to apply.
Service Change Support Managers RB 08/2011
Based at the Contact Centre and reporting to Service Change Manager, these positions will be responsible for driving customer centric initiatives in processes and systems in liaison with BSR and IT in order to achieve world class Customer Service.
Key Responsibilities
* Identify System Requirements for improved Customer Service
* Liaise with various business units to develop and support online service interaction systems e.g. Internet banking, web chat, social networks, Customer Blogs etc.
* Provide Functional Administration for all Customer Facing systems e.g. CIC for Contact centre and CRM for all frontline staff.
* Develop business continuity plans for seamless service during disruptions especially with CRM.
* Assist Service Change Manager in Project Management.
* Document efficient and effective processes / service level agreements for all customer service and contact centre work streams and channels in liaison with BSR
* Work with key stakeholders across the group to ensure compliance and service delivery objectives standards are achieved.
* Coordinate product campaigns and customer service awareness initiatives.
* Liaise with IT to ensure availability and up time of all customer facing systems.
* Vendor management on service expectations for all customer service systems.
Qualifications and Experience
For the above position, the successful applicant should have: -
* A University Degree in a Business related field.
* Minimum 1 year General Banking Experience
* Minimum of 3 years Project Management & Business Process Re-engineering
Experience.
* Sound Knowledge of Customer Relationship Management systems
* Strong IT Skills
Key Competencies and Attributes
For the above position, successful applicants should have the following attributes.
* Strong leadership skills.
* Be self driven with a bias for action
* High level of resilience
* Have the ability to work on multiple projects
* Excellent planning, organizing, problem solving and analytical skills.
* Excellent communication and negotiation Skills
* Proficiency in MS Visio and MS Project.
How to Apply
Interested individuals who clearly demonstrate the ability to meet the criteria given above should send their applications noting to include their current position, remuneration level and email and telephone contacts to recruitment@kcb.co.ke noting to quote the job reference number on the email subject field.
To be considered, your applications should be received by 29th March 2011.
Only Shortlisted Candidates will be contacted.
KCB is an equal opportunity employer
To this end, the following challenging positions have arisen and interested candidates with the requisite competencies and qualifications highlighted below are encouraged to apply.
Service Change Support Managers RB 08/2011
Based at the Contact Centre and reporting to Service Change Manager, these positions will be responsible for driving customer centric initiatives in processes and systems in liaison with BSR and IT in order to achieve world class Customer Service.
Key Responsibilities
* Identify System Requirements for improved Customer Service
* Liaise with various business units to develop and support online service interaction systems e.g. Internet banking, web chat, social networks, Customer Blogs etc.
* Provide Functional Administration for all Customer Facing systems e.g. CIC for Contact centre and CRM for all frontline staff.
* Develop business continuity plans for seamless service during disruptions especially with CRM.
* Assist Service Change Manager in Project Management.
* Document efficient and effective processes / service level agreements for all customer service and contact centre work streams and channels in liaison with BSR
* Work with key stakeholders across the group to ensure compliance and service delivery objectives standards are achieved.
* Coordinate product campaigns and customer service awareness initiatives.
* Liaise with IT to ensure availability and up time of all customer facing systems.
* Vendor management on service expectations for all customer service systems.
Qualifications and Experience
For the above position, the successful applicant should have: -
* A University Degree in a Business related field.
* Minimum 1 year General Banking Experience
* Minimum of 3 years Project Management & Business Process Re-engineering
Experience.
* Sound Knowledge of Customer Relationship Management systems
* Strong IT Skills
Key Competencies and Attributes
For the above position, successful applicants should have the following attributes.
* Strong leadership skills.
* Be self driven with a bias for action
* High level of resilience
* Have the ability to work on multiple projects
* Excellent planning, organizing, problem solving and analytical skills.
* Excellent communication and negotiation Skills
* Proficiency in MS Visio and MS Project.
How to Apply
Interested individuals who clearly demonstrate the ability to meet the criteria given above should send their applications noting to include their current position, remuneration level and email and telephone contacts to recruitment@kcb.co.ke noting to quote the job reference number on the email subject field.
To be considered, your applications should be received by 29th March 2011.
Only Shortlisted Candidates will be contacted.
KCB is an equal opportunity employer
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