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Thursday, September 13, 2012

Freelance Writer Jobs

 Advertisement for New Writers

Freelance SEO Article Writers

20 Positions

We are a team of dedicated web content writers and are looking to add a few more freelance SEO article writers into the team for our new clients.

Requirements;

  •     Write short articles (250-500 words) using excellent grammar.
  •     Meet set deadlines without failure.
  •     Write original non-plagiarized content. All your articles must pass Copyscape premium.
  •     Be a good communicator.
  •     If you have experience writing SEO articles the better.

Applicants who have studied English or any other scientific field and have a flare for words and an eye for detail are highly welcome.

Email alicemuturi.w@gmail.com

KCB Contact Service Manager Job in Kenya

 Contact Centre Service Manager

Job Ref RB 342012

The Position:

Reporting to the Head of Customer Service the purpose of the role is to ensure the provision of consistently high quality Customer experience through quality service interactions by the Contact Centre team in compliance with overall Service strategy and standards while ensuring full accessibility and availability of the Centre to Customers.

Key Responsibilities


  •     To ensure Contact Centre Service Levels are adhered to in order to maintain high level performance the Centre
  •     To lead and manage the human resources at the Centre to ensure the existence of an environment where the team has high engagement, motivation and energy levels by being highly responsive to their concerns and needs.
  •     To manage and optimize Contact Centre resources including and not limited to: the organization and planning of Contact Centre staff schedules/shifts; Contact Centre systems and processes and overall operations.
  •     To put in place and implement staff learning and development plans for all Contact Centre Services and support teams.
  •     To ensure best practice standards are adhered to in the formulation of Contact Centre metrics and processes in comparison with best-in-class Contact Centres.
  •     To develop and follow through service improvement initiatives for the Business from Customer feedback obtained in the Contact Centre to ensure overall Service improvement for the Group.
  •     To ensure Contact Centres’ compliance to Business Processes and Procedures.
  •     Develop and manage the Contact Centre budgets.

The Person


  •     University Degree preferably in a business related field.
  •     Professional qualifications in Contact Centre Management and Customer Service or MBA are an added advantage.
  •     Minimum of 6 years banking experience in Customer Service, Sales, Credit and Branch operations 3 of which should have been at Management level leading teams.
  •     At least 2 years management of a busy or at least similar size Contact Centre
  •     Project Management experience is essential for the role.
  •     Knowledge of KCB Systems – Credit Quest, BOS, T24, share point/LanSupport, CIC (Customer Interaction Centre), Prime, E statement, Mocha and comfortable on the internet
  •     Proven excellent analytical, planning, organization, communication and execution skills.
  •     Passion for social media and networking
  •     Proficiency in MS Office Suite

The above position is a demanding role which the bank will provide a competitive package for the successful candidate.

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.

To be considered your application must be received by 28th September 2012.

Only short listed candidates will be contacted.

KCB AFFLUENT BANKING Business Development Manager Job in Kenya

 Business Development Manager - Affluent Banking

Job Ref RB 372012

The Position:

Reporting to the Head of Diaspora & Affluent/Advantage Banking, the person will be responsible for execution of the Affluent strategy of KCB Retail Banking to growth of Bank’s market share and profitability of the Affluent segment.

The person is expected to develop and roll out innovative business development initiatives, redefine the relationship and sales models

Key Responsibilities

  •     Execute a redefined Affluent tactical plan to grow the banks high net worth customer base, deposits, assets and high value yield per customer.
  •     Review and develop a commercially viable innovate products, service and channels that position KCB competitively to the market.
  •     Develop annual sales plans and execute with urgency in-order to build a profitable deposit and asset affluent portfolio for each branch cross the network.
  •     Develop and execute a redefined customer value driven relationship proposition that attains high product penetration per customer and excellent customer service
  •     Manage Advantage centers and Niche business suites to ensure they consistently provide superior levels of customer service.
  •     Manage affluent Unit Portfolio At Risk (PAR) and maintain within set business levels
  •     Manage accounts migration and provisions to ensure they are within Banks acceptable levels and up sales is as per defined criteria
  •     Develop a loyalty customer programme to drive customer retention and reward
  •     Implement a systematic affluent customer voice tracker that guides KCB product and service development plans.
  •     Develop and maintain strong relationships with stakeholders in the other Units and external business industry sectors in order to tap on banks value chain and new market innovations opportunities.

The Person
  •     Degree in Business related field
  •     Over 5 years’ management experience in management of high net worth retail banking or service industry sector.
  •     Experience in Banking operations, Sales and customer service- 2 years
  •     Experience in Business Research and product Development- 2 years.
  •     Experience in Project management- 2 years
  •     Strong leadership skills with demonstrated competences in championing high performance management
  •     A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge
  •     Understands international financing especially the USA Market
  •     Fluency in spoken and written French will be an added advantage.

The above position is a demanding role which the bank will provide a competitive package for the successful candidate.

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.

To be considered your application must be received by 28th September 2012.

Only short listed candidates will be contacted.

KTDA Assistant Quantity Surveyor Job in Kenya

 Assistant Quantity Surveyor

Position Scope

Reporting to the Projects Engineer, the successful candidate will be responsible for preparing budgets and preliminary cost estimates.

Key Responsibilities

  •     Preparing Bills of Quantities
  •     Site re-measurements of all provisional works as executed
  •     Preparing Tender Analysis and Reports
  •     Preparing Periodic Financial Appraisals and Final Accounts

Qualifications /Competencies/ Experience

The ideal candidate must possess the following qualifications, experience and competencies

  •     University degree in Building Economics
  •     Three (3) years post graduation experience
  •     Pre and Post Contract experience
  •     Exposure to IT skills
  •     Ability to meet strict deadlines

If you fulfill the above requirements and wish to be considered, please write to us enclosing your detailed CV to reach the undersigned not later than 28th September 2012.

The Group General Manager – Human Resources & Administration
Kenya Tea Development Agency/Holdings Ltd
P.O. Box 30213 - 00100
Nairobi

Email: recruitment@ktdateas.com

Sunday, September 9, 2012

Land O' Lakes Monitoring & Evaluation Specialist



Land O’Lakes International Development is a division of Land O’Lakes, Inc., a U.S. food and agricultural cooperative that implements humanitarian and economic development activities for donor agencies, is inviting applications from suitably qualified candidates to fill the position of: Monitoring & Evaluation Specialist

Description
Based in Nairobi, the Global M&E specialist will be supporting the implementation of Monitoring and Evaluation in Land O'Lakes international development programs.

Main responsibilities will be to assist development programs during the main stages of M&E including, but not limited to: start-ups, baselines, on-going monitoring activities and reporting, assessments and improvements, close-outs, final surveys and reporting of data.

Also, main responsibilities will include close coordination with the M&E, Communications, Information Systems and other teams at the home office to make sure that their standards are effectively implemented in the M&E process and systems.

This position will also be a key collaborator with New Business Development.

Requirements

  •     Bachelor’s Degree; Master’s Degree preferred.
  •     At least two years of industry-related, data-oriented experience;
  •     Strong background in both qualitative and quantitative analysis;
  •     Strong MS Office Suite proficiency and immediate proficiency in statistical software (Minitab, SPSS, Stata, EpiInfo, MS Access).
  •     Must be detail oriented, proactive, and flexible
  •     Ability to work with people of different cultures
  •     Must demonstrate problem solving abilities
  •     Excellent English written and oral communications skills
  •     Experience with USAID or USDA programs and
  •     Knowledge of agriculture, nutrition and/or health a plus

To apply

Send resume and cover letter to “recruit.nairobi@idd.landolakes.com”

Customer Service Representatives in a Security Firm

 Position: Customer Service Representative

Location: Nairobi

Our client, a Security firm with its Head Office in Nairobi, is looking for a Customer Service Representative.

The ideal candidate will be responsible for providing product and service information as well as handling clients’ complaints.

We are looking for someone with outstanding verbal and written communication skills.

Roles and Responsibilities

  •     Assist the Customer Care Center in compiling collaterals, preparation of Client Feedback List and Customer Care Plan.
  •     Prepare product or service reports by collecting and analyzing customer information
  •     Maintain customer records by updating account information
  •     Contributing to team effort by accomplishing related results as required
  •     Log complaint into the system and ensure they are resolved in a timely and effective manner.
  •     Communicate timelines for resolving complaint to the client.
  •     Regular follow up with the relevant HOD’s to ensure complaints are closed in time.
  •     Visit clients for customer feedback as per the Customer Satisfaction Form.
  •      Collect Client details, interests and update information.
  •     Ensure all clients are visited as per the planned schedule.
  •     Visit all clients wanting to terminate services and aim to maintain a retention rate of 100%.
  •     Take customer feedback on the Technical maintenance/service and installation.

Skills and Competencies

  •     At least 3 years Experience in customer service in a busy environment
  •     A passion for Customer Service with outstanding  problem solving skills, documentation skills, quality focus, as well as information analysis skills
  •     Outstanding work ethic (reliable, motivated, professional and ability to work under minimum supervision)
  •     Ability to handle and resolve customer complaints promptly
  •     Good report writing skills
  •      Product and market knowledge skills

To apply, send your CV ONLY to vacancies@flexi-personnel.com  by Friday 14th September 2012, indicating the position applied for as well as the minimum salary expectation on the subject line.

Full Time Content Writer Job in Thika Kenya

Simbi Digital Solutions bases in Thika town requires a full-time writer on a fixed salary term of 12,000Ksh per month for the first three months and an increase will be awarded based on performance.

The successful candidate will work from 9am to 5pm, Monday to Friday.

Knowledge and experience in articles writing preferable but not a must.

Good command of both spoken and written English besides exceptional communication skills.

To meet strict guidelines and write quality and original content

Must be willing to relocate or commute to Thika town as from 2nd of August

Ready to work non-supervised and be confidential.

Computer Literate and fast typing pace

If you have the above credentials send your cover letter, brief C.V and relevant academic credentials to simbidigital@gmail.com. Latest 15th September 2012.

Nation Media Group News Editors, Zuqka Editor and Online Editor (Broadcasting) Jobs in Kenya

 Nation Media Group is the largest independent media house in East and Central Africa with operations in print, broadcast and digital media. It attracts and serves unparalleled audiences in Kenya, Uganda, Tanzania and Rwanda.

We are seeking to recruit experienced and self motivated individuals to fill the positions of News Editors for Easy FM and QFM, Zuqka.com Editor and Online Editor – Broadcasting.

News Editor

Job Ref: HR-NE-09-2012

2 Positions

Reporting to General Manager-Radio their roles will entail optimizing on internal synergy with the other news platforms and being on top of news and current affairs to deliver compelling and captivating news bulletins.

We invite applications from qualified professionals preferably working in a broadcasting setting, with proven track records and attributes that will enable them excel in a complex and highly competitive multi-media environment.

Overall responsibility will be to formulate and coordinate the news strategy for the individual FM stations and put in place news operational systems.

Key responsibilities:

  •     Coordinate assignments for reporters as well as set the news agenda for the stations;
  •     Oversee quality control of news bulletins by ensuring that news and features meet expected professional standards; and are in line with Nation Media Group’s editorial objectives;
  •     Set key performance objectives for reporters and news presenters;
  •     Determine the news running order in consultation with the news team;
  •     Liaise with regional contributors/correspondents and internal contacts to achieve a wider coverage of news stories;
  •     Planning of big stories, and setting a system for breaking news;
  •     Coaching and mentoring team members on areas for personal growth.

Skills, knowledge and experience requirement:

  •     Bachelor’s degree in Journalism;
  •     At least 5 years’ experience with a proven track record of scripting and editing in a busy newsroom;
  •     Understanding of the dynamics and complexity of broadcasting media;
  •     People management skills.

zuqka.com Editor
Job Ref: HR-ZE-09-2012

The successful candidate will report to the Managing Editor – Nation Digital Division.

Key responsibilities:

  •     Checking and correcting editorial copy for facts, accuracy, taste, house-style, language use, clarity and balance to conform to NMG Editorial Policy;
  •     Producing non-linear stories;
  •     Ensuring NMG content is properly projected on digital platforms, including SEO;
  •     Ensuring timely publishing to digital platforms;
  •     Developing and strengthening the NMG digital platforms as a 24/7 medium for breaking news;
  •     Generating interesting and creative multimedia content in keeping with changing news and subject realities;
  •     Timely generation of creative youth-friendly content.

Skills, knowledge and experience requirement:

  •     University degree;
  •     Diploma in Journalism;
  •     Minimum of 3 to 4 years working experience preferably as a Sub Editor;
  •     Good knowledge of African current affairs and issues of youth interest;
  •     Multimedia editing and production skills.

Online Editor - Broadcasting

Job Ref: HR-ON-09-2012


The successful candidate will report to the Managing Editor – Broadcasting.

Key Responsibilities:

  •     Multimedia storytelling across platforms;
  •     Checking and correcting editorial products for facts, accuracy, taste, house- style, language use, clarity and balance to conform to NMG Editorial Policy;
  •     Ensure NMG content is properly projected on digital platforms, including SEO;
  •     Ensuring timely publishing to digital platforms;
  •     Social media engagement;
  •     Converged story-telling.

Skills, knowledge and experience requirement:


  •     University degree in journalism or a related field;
  •     Good knowledge of African current affairs and strong news awareness;
  •     Skilled in capturing and editing video and audio for digital audiences.

If you meet the above criteria, please send your application and a detailed CV online to http://careers.nationmedia.com before 23rd September 2012.

We shall only contact the shortlisted candidates

Software Quality Assurance Engineer Job in Kenya

 Job Description

Position: Software Quality Assurance Engineer  

Focus: Work closely with developers and product owners throughout the development process to define, implement and execute system tests.

Job Duties


  •     Developing the test strategy for the testing team
  •     Preparation of test plans and scripts
  •     Elaborate the test plans for various products and projects
  •     Maintain high quality and accuracy up to software release
  •     Prepare a test plan and a test script for each software component to demonstrate the business
  •     condition under test and anticipated results.
  •     Provide feedback to the development team and Software Development Manager
  •     Provide estimates to the Software Development Manager for project scheduling
  •     Production testing
  •     Documentation of test results / test reports
  •     UAT assistance to Client

Knowledge and skills


  •     Understanding of testing philosophy
  •     Ability to setup new test framework
  •     Automated tests knowledge
  •     Scripting and programming experiences
  •     Right mind-set for testing and quality ensuring 
  •     Attention to detail
  •     Good people skills
  •     Strong Customer interaction Skills

Educational Qualifications and Experience


  •     Experience 3-4 years recommendable in testing Software or Software area
  •     Have an IT degree (or equivalent)

Applications should be sent to alfreds@tracesoft.co.ke

Thursday, September 6, 2012

KEPSA Assistant Internship Officer and Project Assistant Jobs in Kenya

The objective of the Kenya Youth Empowerment Project (KYEP) is to support the Government of Kenya’s efforts to improve youth employability. Kenya Private Sector Alliance is tasked to implement the component of Training and Internship.

This component is a pilot that addresses issues of lack of skills and work experience for disadvantaged young women and men.

It provides selected youth (who are out-of-school for at least a year; have a minimum of 8 years of schooling, and have not been working for a year) with an opportunity to acquire relevant work experience and skills, through a private sector internship and training program.

It supports three activities namely: creation of internships in the private sector; provision of training relevant to their work experience; and monitoring and evaluation to capture lessons from the pilot.

There is also a training element aimed at upgrading the skills of master craftsmen, who then are required to offer internships in the informal sector (particularly targeting the 15 – 17 year age group).

The percentage of interns that hold tertiary qualifications will be capped at 40%.

Third party training will comprise 50% of the 6 month internship period while the other 50% will be spent at the work place.

KEPSA is seeking to appoint an Assistant Internship Officer and Project Assistant to support the project operations.

1. Assistant Internship Officer

Ref. AIO-005-2012

The position will initially be offered on a two-year renewable contract, subject to satisfactory performance and availability of funding. Reporting to Internship Officer, the Assistant Internship Officer will perform following duties:

Main tasks and responsibilities

The Assistant Internship Officer will be responsible for providing support to the Internship Officer in all aspects relating to work place experience of interns and employers in the Training and Internship Component of the Kenya Youth Empowerment Project.

Specific Duties and Responsibilities:

Specifically, the Assistant Internship Officer will be responsible for supporting the Internship Officer in;

  •     Recruitment of youth and employers
  •     Coordinating and supervising data entry of Interns and Employers’ information into the MIS
  •     Coordinating random selection of interns in every cycle
  •     Ensuring that all required documentation from both interns and employers is collected; countercheck that they are correctly filled or in the required format; ensure they are safely stored and facilitate retrieval of the documents for review by various stakeholders
  •     Planning and coordinating orientation for interns at various stages of their internship
  •     Planning and coordinating employers’ meetings
  •     Supporting in the Monitoring & Evaluation of interns and employers
  •     Preparation, verification and submission of interns’ payment lists to the Project Accountant during work place experience using the MIS
  •     Providing support to employers and interns participating in the internship program
  •     Updating interns and employers’ information in the MIS including their contact details
  •     Any other duty as may assigned by the Internship Officer from time to time

Minimum Qualifications and Experience Requirements

The Assistant Internship Officer will be expected to have sound training, knowledge and experience.

The ideal candidate should specifically possess the following minimum qualifications and experience:

  •     University Degree in HR; Education; Social Sciences or a Business-related field
  •     At least five (5) years experience in Administration, Human Resource Management and Monitoring & Evaluation
  •     A fast learner, flexible and able to multi-task
  •     Proficiency in written and spoken English
  •     Demonstrated ability to work under pressure and with minimal supervision
  •     Good communication and interpersonal skills
  •     Good command of Computer Applications

2. Project Assistant


Ref. PA-006-2012

The position will initially be offered on a one year renewable contract, subject to satisfactory performance and project needs. Reporting to Training Officer, the Project Assistant will perform following duties:

Main tasks and responsibilities

The Project Assistant will provide general support to all the KYEP functions.

Specifically, the Project Assistant will support the project with clerical work, data entry and logistic support.

Specific Duties and Responsibilities:

Specifically, the Project Assistant will be responsible for;

  •     Assist the Project Staff to plan and execute logistical operations, including planning and coordinating meetings and seminars with various stakeholders.
  •     Support line Officers in data entry and data management.
  •     Ensuring proper filling for all the project documents and information with the assistance of line officers
  •     Managing KEPSA-KYEP incoming and outgoing correspondence and filing, the office project resource centre, equipment and storeroom and updating the relevant records;
  •     Attending to incoming phone calls relating to KEPSA-KYEP.
  •     Attending to KEPSA-KYEP walk-in visitors;
  •     Delivering and collecting KEPSA-KYEP parcels, mails and other correspondences.
  •     Requisitioning, safe custody and managing office supplies and update the relevant registers;
  •     Management of Casuals engaged in the PMU as per the laid down policies
  •     Performing any other duties assigned.

Minimum Qualifications and Experience

The Project Assistant will be required to possess the following minimum qualifications and experience:

  •     A minimum of University degree in Social Sciences or Business-related field
  •     At least three (3) years of relevant experience.
  •     Good command of Computer Programs and Applications.
  •     Capacity to work under pressure and meet tight schedules and deadlines with minimal supervision.
  •     Excellent communication, analytical and interpersonal skills, and a team player.
  •     Demonstrate ability to multitask.
  •     Excellent data management, report writing and organizational skills.
  •     Proficiency in written and spoken English and Kiswahili.

Interested applicants who meet the requirements are requested to submit their detailed CVs along with a letter motivating their interest in the position to the following address and providing details of current and expected remuneration, and names and addresses of at least three (3) referees, not later than Wednesday, 19th September 2012.

Please consider your application to be unsuccessful if you have not been contacted within four (4) weeks of the closing date.

The Human Resources and Administration Officer
Kenya Private Sector Alliance
P O Box 3556 00100, Nairobi

Or e-mail: kyep@kepsa.or.ke

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