The successful candidates will be
team players with the ability to
effectively influence support from
and add value to a wide range of
professionals.
CUSTOMER SERVICE CO-ORDINATOR
Ref: HRD/ CSC/ 10 /11
Reporting to the Marketing and
Customer Service Manager, the
successful candidate will be
responsible for implementing
customer service policies, standards
and procedures that ensure the best
professional, high-level customer
service is provided to patients and
customers of the Hospital.
Particular Responsibilities
Include:
*Planning and executing customer
service programs and activities.
*Coordinating with other
departments on complaints
resolution.
*Participating in training employees
to deliver excellent customer service.
*Conducting patient and client
visits to seek feedback, monitor
changes and identify the need for
new services.
*Auditing customer service
standards.
*Developing customer service
policies and standards for the
Hospital.
*Training staff on customer service
standards, requirements and
expectations of the Hospital.
*Monitoring and measuring
customer service levels of the
Hospital.
*Benchmarking on and influencing
the practice of emerging customer
service trends.
*Supervising the performance of
the customer service staff
*Preparing and managing customer
service budget.
QUALIFICATIONS, SKILLS AND
EXPERIENCE:
*Business degree.
*A masters degree in public
relations will be an added
advantage.
*Proven track record in excellent
customer service delivery.
*Five (5) years progressive working
experience in a dynamic service
organisation.
*Membership of relevant
professional bodies.
*Excellent communication,
presentation, problem solving and
influencing skills.
If your background, experience,
competence match the above
specifications, please send your
application and a detailed C.V
quoting the reference. Include your
current remuneration, testimonials
and give full contact details of 3
referees including day time
telephone to:
Human Resources Manager
The Nairobi Hospital
P.O . Box 30026
Nairobi - 00100
Or e-mail : hrm@nbihosp. org
To be received not later than
Wednesday 16th November 2011.
Only shortlisted candidates will be
contacted.
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