M-KOPA CUSTOMER CARE REPRESENTATIVE JOB IN KENYA

Customer Service Jobs in Kenya

M-KOPA is a registered Kenyan business, founded in 2011 but stemming from pilot trials
since 2009. The founders of M-KOPA include former executives from Safaricom and Vodafone
Group who also started and led M-PESA from the start. These people form an integral
part of M-KOPA as a company.

M-KOPA’s head office is in Nairobi with a regional office in Eldoret, soon expanding
to the larger Western Kenya region. We have a qualified dedicated team of over 25
employees Kenyan and international staff, experienced and seasoned in different
fields like finance, distribution, sales and marketing and customer care.

M-KOPA’s technology and company culture are based in the belief that using innovative,
disruptive (radical) mobile technology, we can help ordinary mwananchi to uplift their
living standards, and bring development in a community, while building a strong business.

As a member of the M-KOPA team, you will be part of a new and exciting venture, changing
the lives of ordinary Kenyans.

The Job

Reporting to the Head of Customer Care, your duties will include but are not limited to:-

•     Assisting customer with general , account and technical queries over the phone

•     Provide and educate customers and potential customers with product and service information

•     Maintain Customer records

•     Make and receive calls as assigned by Head of Customer Care or Designated Supervisor

•     Correctly update the Care Log for every customer/ dealer interaction

•     Identify and escalate priority issues to Head of Customer Care

•     Be pro-active in coming up with ways on how to improve customers’ repayment rate and reduce  default levels

•     Be aware of all on-going incentives &/or bonuses offered to customers

•     Actively participate in team meetings

•     Be pro-active in coming up with realistic ways to better the Customer Care department

•     Report any suspected fraudulent activity to Head of Customer Care

•     Any other duties assigned by the Head of Customer Care

Qualities

•     Customer Care AND Call centre experience

•     Passionate about customer care and exceeding customer expectations, consistently

•     Fluent in English AND Swahili

•     Computer literate/Experience with MIS

•     Fast learner

•     An excellent communicator

•     Able to work well with strict deadlines and under minimum supervision

•     Analytical

•     Ability to meet and exceed targets

•     An excellent negotiator with extraordinary initiative

•     Pro- active

•     A Team player

If you fit this profile, please send an application letter, quoting your current
and expected salary, and résumé to june@m-kopa.com by Friday, 13th April 2012.

Only short-listed applicants will be contacted by 23rd April 2012.

CREDIT OFFICER, MARKETING, ICT, CUSTOMER RELATIONS ASSISTANT, TELLERS AND ADMIN ASSISTANT JOBS

Stima Sacco Society Limited is a country wide, fast-growing, leading and licensed
Deposit-Taking Sacco business in Kenya.

Since its inception in 1974, the Sacco’s mandate has been to improve the socio-economic
wellbeing of workers in the power, energy, utility and other sectors including small
and micro entrepreneurs.

The Sacco’s strategic business plan is to double its assets and membership by
2014 through innovative products, services and branch expansion.

Stima Sacco is seeking to recruit dynamic, innovative, energetic, self motivated
and experienced persons to fill the following positions:

Branch Credit Officer II (Based in Mombasa)
Job Summary
Reporting functionally to the Credit Manager at the Head Office and administratively

CUSTOMER SERVICE JOB, NAIROBI HOSPITAL

The successful candidates will be
team players with the ability to
effectively influence support from
and add value to a wide range of
professionals.

CUSTOMER SERVICE CO-ORDINATOR
Ref: HRD/ CSC/ 10 /11
Reporting to the Marketing and
Customer Service Manager, the
successful candidate will be
responsible for implementing
customer service policies, standards
and procedures that ensure the best
professional, high-level customer
service is provided to patients and
customers of the Hospital.
Particular Responsibilities
Include:
*Planning and executing customer
service programs and activities.
*Coordinating with other
departments on complaints
resolution.
*Participating in training employees
to deliver excellent customer service.
*Conducting patient and client
visits to seek feedback, monitor
changes and identify the need for
new services.
*Auditing customer service
standards.
*Developing customer service
policies and standards for the
Hospital.
*Training staff on customer service
standards, requirements and
expectations of the Hospital.
*Monitoring and measuring
customer service levels of the
Hospital.
*Benchmarking on and influencing
the practice of emerging customer
service trends.
*Supervising the performance of
the customer service staff
*Preparing and managing customer
service budget.

QUALIFICATIONS, SKILLS AND
EXPERIENCE:
*Business degree.
*A masters degree in public
relations will be an added
advantage.
*Proven track record in excellent
customer service delivery.
*Five (5) years progressive working
experience in a dynamic service
organisation.
*Membership of relevant
professional bodies.
*Excellent communication,
presentation, problem solving and
influencing skills.

If your background, experience,
competence match the above
specifications, please send your
application and a detailed C.V
quoting the reference. Include your
current remuneration, testimonials
and give full contact details of 3
referees including day time
telephone to:

Human Resources Manager
The Nairobi Hospital
P.O . Box 30026
Nairobi - 00100

Or e-mail : hrm@nbihosp. org

To be received not later than
Wednesday 16th November 2011.
Only shortlisted candidates will be
contacted.

CASHIER, CUSTOMER SERVICE AND PHOTOGRAPHER JOBS IN NAIROBI KENYA - PHOTO STUDIO

A photo studio in town is looking to fill the following positions:

Cashier
Duties

    -In charge of all the cash transactions in the shop.
    -Selling the products & services in the studio.
    -Clean the office every morning.

Requirements

   - Have prior experience as a cashier.
   - Be at least 25yrs old.

Customer Service

Duties

   - In charge of serving all clients.
   - Selling the products & services in the studio.
   -Clean the office every morning.

Requirements

  - Have prior experience in customer service.
   -Be at least 25yrs old.

Photographer

Duties

   - In charge of taking photos at the studio.
   - Selling the products & services in the studio.
    -Clean the office every morning.

Requirements

    -Have prior experience in photography.
   - Be at least 25yrs old.

Interested candidates should forward their CVs to originalimageslimited@gmail.com

CALL CENTRE CUSTOMER SERVICE REPRESENTATIVES JOBS IN NAIROBI KENYA.

Call Centre Customer
Service
Representatives Jobs in
Nairobi Kenya
Call Centre Customer Service
Representatives

English (3 )

Spanish ( 2)

French (2 )

German (2 )

Arabic (2 )

Location: Nairobi

Our client , an International Call
Centre firm with Head Offices in
Australia, is looking for Customer
Service Representatives for their Call
Centre in Nairobi .
Native Speakers of these languages
or candidates who have spent a few
years in the various countries where
these languages are official
languages will have an added
advantage.

KEY. RESPONSIBILITIES
*Screening and
moderating user
submitted content,
answering support
requests and
performing support
functions.
*Moderating and
screening written
user content on
Profiles
*Moderating and
screening user
submitted photos
*Answering Online
Help Requests
*Answering telephone
support requests
*Processing
Testimonials
(depending on
language )
*Various support tasks

KEY SKILLS AND COMPETENCES
*Internet literate
*A passion for
Customer Service
*Ability to respond
promptly to customer
inquiries
*Ability to handle and
resolve customer
complaints
*Ability to multitask
and take up more
workload when
required
*Outstanding foreign
language skills
(grammatically
correct, can express
things clearly )
*Ability to work in
multiple tabs and
multiple browsers
efficiently in a web
browser based
support system
(speed and accuracy
are important)
*Very good work ethic
(is reliable , motivated,
professional)

To apply , send CV only to
recruit@flexi- personnel.com by 11th
August 2011.

Kindly indicate the position/
language applied for as well as the
minimum salary expectation on the
subject line .

STANDARD GROUP CUSTOMER CARE ASSISTANTS JOBS IN KENYA

The Standard Group, a multi -media
house comprising of the Standard
newspapers, KTN , Radio Maisha ,
PDS and Outdoor Media Services
seeks to strengthen its
Administrative function .
As part of our strategy to further
strengthen and consolidate our
lead, we are looking for dynamic,
outgoing and self driven
professionals who can join our
Administration team as Customer
Care Assistants .

KEY RESPONSIBILITIES
*To be familiar with
the Company 's
business, products ,
the Group officers
and what they do so
as to direct visitors to
the right office /
officer.
*To receive all visitors
to the office in a
pleasant and
courteous manner
and to direct them to
the appropriate
officers .
*To process letters/
reports and other
correspondence that
may be assigned by
designated officers
from time to time .
*To be in charge of the
Reception area and
ensure that the area
is kept clean and tidy
at all times .
*To receive mail and
parcels delivered to
the Reception and to
ensure that they are
delivered to the right
officer without delay .

QUALIFICATIONS
*Diploma in Business
Management,
Administration or
related field.
*Training in Customer
Service or Public
Relations .
*Minimum of 1 year
telephone experience
in a busy
environment.
*Proven experience in
public relations and
ability to deal with
people at all levels .
*Well developed
communication skills,
both written and
verbal.
*Typing speed of
between 40 - 50 wpm .

PERSON SPECIFICATION
Applicants for the position should
have the following personal
specifications:
*Good interpersonal
skills.
*A team player.
*Flexible and ability to
work odd hours.
*A well disciplined all
rounded person .

Interested applicants should send
their applications and detailed
curriculum vitae to the address
below not later than 10 th August
2011.
Manager HR & Administration ,
Standard Group Limited ,
P. O .Box 30080- 00100,
Nairobi .
Or email at -
customercare@standardmedia.co.ke

If you do not hear from us by 31st
August 2011 you may consider your
application as having been
unsuccessful .

SALES EXECUTIVES AND CUSTOMER SERVICE EXECUTIVES JOBS IN KENYA

A leading company in East Africa
engaged in global logistics - Air/
Ocean, Consolidation, Projects & FCL
freight forwarding invites
applications from qualified and
interested individuals for the below
posts.
1. Sales Executives
City/Town: Nairobi
Location: Nairobi Area
Wage/Salary: Negotiable
Start: Immediately
Duration: Permanent
Type: Full Time
Job Summary

The successful candidates will be
responsible for:
•Developing new
business and revenue
streams
•Achieving set targets,
•Growth of company
market share,
•Execution of high
levels of customer
care
•Retain the already
secured portfolio to
ensure growth is
sustained.

QUALIFICATIONS
•Bachelor’s Degree in
a Business related
field / Diploma in
Sales and Marketing.
•Diploma in Shipping.
•3 years’ experience in
a busy sales and
marketing
department,
preferably in a C&F
and shipping
company.
•Experience in
shipping, logistics and
C&F will be an added
advantage.
•Must be computer
literate.
•A clean driving
license
•Certificate of good
conduct is an added
advantage.

2. CUSTOMER SERVICE EXECUTIVES
Location: Mombasa & Nairobi
Wage/Salary: Negotiable
Start: Immediately
Duration: Permanent
Type: Full Time
Job Summary
The successful candidates will be
responsible for:
•Execution of high
levels of customer
care
•Process information
in response to
inquiries, concerns
and requests about
products and
services.

QUALIFICATIONS
•General education
degree or equivalent.
•Diploma in Shipping.
•Experience in
shipping, logistics and
C&F will be an added
advantage.
•Must be computer
literate.
KEY DELIVERABLES
The successful candidates for the
above two positions must be able to;
•Achieve pre-agreed
monthly sales targets
•Execute marketing
and promotional
activities within area
of allocation
•Execute high levels of
customer care
•Resolve all customer
concerns
•Exercise consistency
in his/her daily
activities
•Ensure timely delivery
of services to the
customer
•To work under
minimal supervision.
•Stay focused under
extreme pressure and
demanding
environment.
•Team player.
SPECIAL SKILLS / COMPETENCIES:
•Should be Aggressive,
with a driven attitude
towards winning new
business.
•Should be sensitive to
Market intelligence.
•Excellent
communication and
presentation skills
•High level of attention
to detail in all aspects
of work
responsibilities
•Excellent
interpersonal and
written skills to
effectively interact
with all levels of staff,
customers and
suppliers
•Excellent problem
solving and analytical
skills
•Demonstrate honesty,
ethics and integrity in
the work
environment
•Ability to work as a
member of a team
•Ability to effectively
manage time
Innovative.

It you believe you are the right
candidate and can clearly
demonstrate your ability to meet the
criteria given above, please submit
your application with detailed CV
stating your current position,
remuneration, expected
remuneration, copies of certificates
and testimonials in confidence,
daytime telephone and 3 references
with telephone numbers to the
postal address below to be received
on or before 25th June 2011.
Only shortlisted applicants will be
contacted.

The Advertiser
P.O. Box 86166-80100
Mombasa Kenya