INFLIGHT ATTENDANT VACANCY AT KENYA AIRWAYS

Job Title        Inflight Attendant
       
Location        Nairobi,KE
       
Organization Name    Flight Operations
       
Department Description       
       
       

Welcome aboard Kenya Airways!

Kenya Airways is truly the Prideof Africa. Our global network now reaches 56
destinations, 45 of which arespread across the Africa continent. With amodern
 fleet of  33 aircrafts, including four Boeing 777 series, makes usone the youngest
fleets in Africa.

Kenya Airways opensa world of opportunity across the continent, creating sustainable
 developmentby connecting its people and businesses within Africaand around the world.

At Kenya Airways we believe ourgreatest asset is our people. When you join Kenya
Airways we provide you withtraining and all the systems and tools you require to
perform. And best of all,we provide an environment that enables each and every one
of our employees toachieve their full potential.


       
Brief Description       
       
       

ENSURE ALL FLIGHT ARE CONDUCTED SAFELY IN LINE WITH THE LAID DOWN CIVIL AIR
REGULATIONS AND OPERATIONS MANUALS,WHILE  MAINTAINING WORLD CLASS INFLIGHT
SERVICE IN LINE WITH THE LAID DOWN COMPANY PROCEDURES,STANDARDS AND POLICIES
 SO AS TO GUARANTEE CUSTOMER SATISFACTION AND A MEMORABLE INFLIGHT EXPERIENCE
 FOR REPEAT BUSINESS.
       
Detailed Description       
*Passionately Deliver in flight customer service in economy class to set
standards for customer satisfaction and loyalty
* Ensure implementation of safety and emergency standards at all times
and ensuring that all mandatory checks in regards to safety are given to the SFA on time.
* Act as the primary assistant to the Senior flight attendant on board
* Ensure that duty free items are sold to maximise profits on board as
the key assistant to the duty free seller
* Ensure proper utilization of company property to guard against wastage,
misuse and damage, while ensuring that all documentation in regards to bars is handled correctly on the wide body aircraft.
*Ensure that all meals and the galley supplies in the aircraft are
handled correctly and proper utilisation of amenities.
*Ensure that passengers boarding are meet,  greated and assisted.
* Maintain crew appearance standards comply with company set standards
       
Job Requirements       
       
       

Knowledge, Skills, Experience

·         A level Advance Level minimum “C” grade or Baccalaureate minimum 10 points

·         Fluent in English & French

·         Proficiency in a foreign language and Fluency in at least one of the
following foreign languages: - Hindi, Arabic, Spanish, Italian, German, Portuguese.
Cantonese, Mandarin

·         Excellent communication and interpersonal skills

·         Back ground in the hospitality industry

·         Experience in a customer service environment desirable with a natural
flair for hospitality.

·         Proficiency in use of IT

·         Ability to swim

Competencies

·         Good communicator

·         Passionate about Customer Service Delivery

·         Interpersonal skills

·         Team player

·         Proactive and dynamic


       
Additional Details       
       
       

·         Customer surveys

·         Appraisals

·         Customer feedback

·         In flight audits

·         On time departures of scheduled flights

·         Fitness for flights

·         Valid employment and personal documents


For more details on how to apply to this job go to http://www.kenya-airways.com/Home/Corporate_Information/Careers/  and click on the recruitment portal