Job Title: Relationship Manager - Medium Enterprises Job ID: 306994
Job Function: Consumer Banking
Location: Kenya - SCB
Full/Part Time: Full-Time
Regular/Temporary: Permanent
Job Description
The role holder is required to market and manage ME customer relationships through a
pro-active and consultative approach and detailed understanding of existing customers’
business(es) to enhance profit and;
Acquire profitable new customers for the ME Banking business through the creation,
development and maintenance of high quality advisory relationships, that includes
effective consultative selling and creative structuring of financial solutions
(within segmentation boundaries).
Key Roles & Responsibilities
Work directly with customers to deepen and secure new business relationships through
the analyses of needs and provision of products and services.
Tailor products creatively to meet individual customer needs.
Analyse and review quality of potential and existing business to ensure maximum
profitability.
Manage credit quality standards through effective risk management according to the
Departmental Operating Instructions (DOI) and other SCB policies.
Maintain accurate and up-to-date records of all actual and attempted customer interactions.
Conduct customer meetings that have defined call objectives, desired outcomes and a
well-constructed plan.
Work in close partnership with Business Analysts and Credit Managers to ensure credit
applications for new and existing facilities are correctly prepared in accordance with DOI.
After consideration of individual case merits, recommend credits for approval by relevant
authorities.
Provide feedback to senior management, marketing and product management on customer’s
needs and the efficiency of marketing strategies and tactics.
Qualifications & SkillsGraduate in Commerce, Economics, or equivalent.
Knowledge in all major areas of Banking will be an added advantage (especially in Credit,
Corporate, Operations, Treasury, Security documentation, etc.)
Good Negotiation skills
Good knowledge and understanding of group processes to enable speedy resolution of service
issues
Good team player
Strong selling, interpersonal and networking skills
Effective communication and presentation skills
Credit Skills Assessment qualified
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion.
We believe that a work environment which embraces diversity will enable us to get the best
out of the broadest spectrum of people to sustain strong business performance and competitive
advantage. By building an inclusive culture, each employee can develop a sense of belonging,
and have the opportunity to maximise their personal potential.
How to apply
For more information on the following vacancies, please log onto our website;
www.standardchartered.com/careers/professional-hires
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