Job Description
This person will be responsible for understanding customer needs and aligning those needs with the spectrum of TKL product and service offerings. As part of the sales cycle, the Solutions Consultant is responsible for
providing customer demonstrations, auditing the prospect's system, developing and considering alternatives
for prospects, preparing professional proposals, making winning presentations, and participates in closing the sale.
1. Responsibilities/Execution activities (it will be completed for all functions)
Operational:
- Support the sales team in the qualification analysis and presentation of services and products offered by Telkom Kenya to existing and prospective customers.
- Develop technical non-standard solutions.
- Participation in the technical delivery of EOI/RFP.
- Delivering professional presentations and demos to technical and management personnel and communicating with sales and product managers regarding customer needs.
- Working closely with Account Managers on assuring and interpreting technical requirements of customers’ opportunities.
- Investigating new technologies and third party components and staying on top of technology to innovate new products and services.
- Identifying customer requirements and ensuring proactive communications with customers to ensure customer satisfaction.
- Support the Project Manager in ensuring the following
- Quality of project management within the organization and continuous improvement on project processes.
- Track individual project performance against the project baseline and validate progress.
- Provide individual project tracking and consolidated progress validation and escalation of projects and establish management reporting requirements.
- Identify project risks and/or issues and implement necessary action plans to manage them and avoid potential delays and scope creep.
- Assist with the tender and contracting process together with the project team until contract award.
2. Responsibilities/Managerial activities (it will be completed only for managerial functions)
2.1. Team Coordination (e.g. to establish objectives, to monitor the activity, follow-up KPI’s, to follow-up dead-lines)
2.2 Development direct subordinates: (e.g. coaching, mentoring, induction, delegation of tasks and authority, job rotation, career path, to organize the participation of subordinates to trainings, workshops..)
..........................................
2.3 Strategy elaboration (including Planning and Procedures/Policies): (e.g. at the company level, deaprtment or subdepartment)
2.4 Job description Review:
- To realize the job descriptions for all new jobs that will appear in his/her team
- To update the job descriptions for all the jobs in his/ her team if there are any changes in the activity of the team
2.5 Financial Responsibilities: budget review, reporting
Qualifications
Education Background & Experience:
(e.g. 2-6 years in a similar position…)
- A Bachelor degree of Science (or equivalent) from a recognised university with at least second class in telecommunications/ Computer/ Science/Electrical/Electronic engineering or IT degree.
- A Master’s degree will be an added advantage.
Preferred Skills
Professional Knowledge:
(e.g. MS Office…)
In-depth knowledge of IT / data / voice / video applications, convergence and IP technologies and security strategies.
Cisco certifications are an added advantage
English language skills should be to a business standard.
Professional Skills:
(e.g. Leadership, problem solving, initiative, results orientation....)
Excellent communication skills
Professional presentation skills
Self-starter
City Nairobi
Agreement
Application to : Visit our career pages at www.orange-tkl.co.ke, create an account and upload your CV.
An applicant must upload a PDF or Ms Word copy of his / her CV to be considered.
The deadline for application is 29th May, 2012.
If you do not hear from Human Resources by 8th June, 2012, kindly consider your application unsuccessful.
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