CALL CENTRE CUSTOMER SERVICE REPRESENTATIVES JOBS IN NAIROBI KENYA.

Call Centre Customer
Service
Representatives Jobs in
Nairobi Kenya
Call Centre Customer Service
Representatives

English (3 )

Spanish ( 2)

French (2 )

German (2 )

Arabic (2 )

Location: Nairobi

Our client , an International Call
Centre firm with Head Offices in
Australia, is looking for Customer
Service Representatives for their Call
Centre in Nairobi .
Native Speakers of these languages
or candidates who have spent a few
years in the various countries where
these languages are official
languages will have an added
advantage.

KEY. RESPONSIBILITIES
*Screening and
moderating user
submitted content,
answering support
requests and
performing support
functions.
*Moderating and
screening written
user content on
Profiles
*Moderating and
screening user
submitted photos
*Answering Online
Help Requests
*Answering telephone
support requests
*Processing
Testimonials
(depending on
language )
*Various support tasks

KEY SKILLS AND COMPETENCES
*Internet literate
*A passion for
Customer Service
*Ability to respond
promptly to customer
inquiries
*Ability to handle and
resolve customer
complaints
*Ability to multitask
and take up more
workload when
required
*Outstanding foreign
language skills
(grammatically
correct, can express
things clearly )
*Ability to work in
multiple tabs and
multiple browsers
efficiently in a web
browser based
support system
(speed and accuracy
are important)
*Very good work ethic
(is reliable , motivated,
professional)

To apply , send CV only to
recruit@flexi- personnel.com by 11th
August 2011.

Kindly indicate the position/
language applied for as well as the
minimum salary expectation on the
subject line .