CBA KENYA VACANCIES

Commercial Bank of Africa aims to be
a respected and significant financial
services business in Eastern Africa.
Our efforts and resources are
focused on Corporate & Institutional
Banking , Treasury and the high- end
market of Personal Banking.
As such , we seek to recruit customer-
focused and performance- oriented
individuals with strong leadership
skills to fill the vacant positions listed
below .

SENIOR RELATIONSHIP MANAGER,
CORPORATE BANKING, MOMBASA

Reporting to the General Manager ,
Corporate Banking, the purpose of
this role is to deliver unit leadership
and corporate business growth in
terms of assets and liabilities ,
customer base and revenue streams
through proactive sales and
marketing initiatives within the
existing customer portfolio and from
the acquisition of new relationships .
This requires strong and effective
relationship management and inter-
personal skills which will achieve
optimization of customer satisfaction
and retention , wallet share growth
through delivery of appropriate
solutions , cross -selling and customer
acquisition .
Main Responsibilities
* Develop profitable, sustainable and
long term corporate asset and
liability business ¡ n order to enhance
the Bank ’s profitability.
* Maintain a personal , robust and
value - adding commitment to
customer relationship management
to meet their expectations and to
provide appropriate solutions to their
financial needs.
* Anticipate and be continually
sensitive to shifting customer
expectations and initiate appropriate
measures to ensure that CBA stays
ahead of competitors in customer
service delivery.
* Continually identify and exploit
solution -driven cross selling
opportunities that are able to embed
and align the Bank and its products
with the customers ’ needs .
* In liaison with the Service Delivery
Team, handle transactions for
assigned customers on a day to day
basis , ensuring the Bank is not
unduly exposed .
* Identify and develop a dynamic
customer target pipeline and actively
market for new customers from the
identified target sectors .
* Ensure compliance to Know Your
Customer (KYC) and Anti Money
Laundering (AML) requirements in all
dealings with existing and potential
customers .
* Maintain an effective customer call
program for all assigned customers
and prospects.
* Adopt a proactive , detailed and
robust approach to the management
of portfolio and exposure risk and
ensure adherence to the provisions
of the Bank ’s Credit Policy.
* Enhance and nurture the CBA
brand image to the business and
Corporate community throughout
the Coast region.
* Participate in cross- functional
activities that help promote and
nurture collective responsibility to
meet the wider objectives of the
Bank .
Qualification and Experience
* University Degree in a Business
related course – Upper Second Class
or 3 .0 GPA.
* Relevant professional qualification
in Banking, Finance or Marketing
would be an added advantage .
* At least five (5 ) years’ experience in
Corporate Customer Relationship
Management.
* Technical and acquired practical
knowledge of lending skills , portfolio
management and risk management .
* Proficiency in use of Microsoft
Office Packages .

RELATIONSHIP MANAGER, SME BANKING
( 4 Positions – Nakuru , Kisumu,
Eldoret and Changamwe )

Reporting to the Head of SME
Banking , the purpose of this role is to
achieve business growth for the Bank
by selling Business Banking Unit
products within assigned market
segments and by promoting and
selling other products and services of
the Bank to enhance value -added
relationship with existing customers .
This incorporates prospecting and
acquiring new customers and
pursuing incremental business from
the existing customers , as well as
managing customer expectations to
sustain the business
relationship .
Main Responsibilities
* Prospecting for and acquiring new
customers within assigned market
segments .
* Maintaining adequate contact with
assigned customers to ensure their
expectations are managed and that
they have appropriate understanding
of CBA.
* Selling Business Banking products
and services to existing customers in
assigned market segment.
* Promoting and selling other
products of the Bank to existing SMF
customers , i. e. Cross-selling .
* Ensure compliance with Know Your
Customer (KYC) and Anti Money
Laundering (AML) requirements in all
dealings with customers.
* Manage all aspects of risk , including
monitoring of the advances portfolio ,
strict adherence to the provisions of
the credit policy document to ensure
minimal losses to the Bank .
* Monitor credit facilities of the
assigned customer portfolio and
ensure that renewals , extensions and
cancellations are initiated and
processed before the expiry date.
* Ensure an effective call program is
maintained on all assigned
customers and prospects. The calls
should he recorded and reported .
* Periodic (as specifically defined)
performance reporting on sales
activities and customer portfolio
maintenance.
* Assist in identifying relevant
customer needs not met by existing
products and the implementation of
new products and services to
address those needs .
* Initiate and engage in self -
development programmes to
enhance competence and/ or bridge
identified gaps.
Qualification and Experience
* University Degree in a Business
related course – Upper Second Class
or 3 .0 CPA.
* At least 3 years’ successful
experience ¡n a similar position or
equivalent .
* Proficiency in use of Microsoft
Office Packages

RELATIONSHIP MANAGER, CORPORATE BANKING

Reporting to the Assistant General
Manager , Corporate Banking, the
purpose of this role is to deliver
Corporate business growth within an
assigned market segment in terms of
assets and liabilities , customer base
and revenue streams through
proactive sales and marketing
initiatives within the existing
customer portfolio and from the
acquisition of new relationships .
This requires strong and effective
relationship management and inter-
personal skills which will achieve
optimization of customer satisfaction
and retention , wallet share growth
through delivery of appropriate
solutions , cross -selling and customer
acquisition .
Main Responsibilities
* Identify and develop a dynamic
customer target pipeline and actively
market for new customers from
assigned market segments.
* Develop profitable, sustainable and
long term Corporate asset and
liability business in order to enhance
the Bank ’s profitability.
* Maintain a personal , robust and
value - adding commitment to
customer relationship management
to meet their expectations and to
provide appropriate solutions to their
financial needs.
* Continually identify and exploit
solution -driven cross selling
opportunities that are able to embed
and align the Bank and its products
with the customers ’ needs .
* Anticipate and he continually
sensitive to shifting customer
expectations and initiate appropriate
measures to ensure that CBA stays
ahead of competitors in customer
service delivery.
* In liaison with the Service Delivery
Team, handle transactions for
assigned customers on a day to day
basis , ensuring the Bank is not
unduly exposed .
* Ensure compliance to Know Your
Customer (KYC) and Anti Money
Laundering (AML) requirements in all
dealings with customers.
* Adopt a proactive , detailed and
robust approach to the management
of portfolio and exposure risk and
ensure adherence to the provisions
of the Bank ’s Credit Policy.
* Maintain an effective customer call
program for all assigned customers
and prospects.
* Participate in cross- functional
activities that help promote and
nurture collective responsibility to
meet the wider objectives of the
Bank .
Qualifications & Experience
* University Degree in a Business
related course – Upper Second Class
or 3 .0 GPA.
* At least three (3 ) years’ successful
experience in a similar position or
equivalent would he an added
advantage .
* Technical and acquired practical
knowledge of lending skills , portfolio
management and risk management .
* Proficiency in use of Microsoft
Office Packages .
Reporting to the General Manager ,
Corporate Banking, the purpose of
this role will be to develop and grow
the SMF Banking Unit within the
Corporate Banking Department.
This incorporates providing
leadership to a Team of Account
Relationship Managers with the
overall objective of growing the
Team’ s portfolio and revenue stream
by optimising customer retention ,
acquisition of new customers and
cross - selling the full range of the
Bank ’s products and services to the
Small to Medium Corporate market
segment .
The incumbent is also responsible
for developing or customizing
Financial solution , tailored to address
specific needs of that market
segment , and implementing
promotion programmes that will
drive the business growth.
Main Responsibilities
* Growth of SME business
* Leadership of the SME unit and
how effectively that translates into a
conducive work environment and
employee satisfaction.
* Ensure adequacy of personal and
staff competence to effectively
perform unit’s tasks .
* Enhance or maintain quality of
products portfolio for SME with
regard to competitively addressing
current and anticipated target market
needs .
* Ensure quality of management of
customer expectations .
* Effectiveness of the SMF unit
structure and systems (policies,
processes , procedures and tools ) in
achieving compliance requirements,
optimal efficiency , resource utilisation
and cost containment .
Qualification and Experience
Requirements
* University Degree in Business
Management or a related field ,
preferably in Accounting, Finance or
Management. – Upper 2nd Class
Honors or 3 .0 GPA
* At least 7 years of work experience
in banking environment with
adequate knowledge of SME
Business .
* Proven leadership and people
management skills to motivate self
and team .
* Relevant professional qualifications
in Banking and Business
Management.
* Proficiency in use of MS Office
applications .

BRANCH SALES OFFICERS , PERSONAL
BANKING
( 4 Positions – Nairobi , Kisumu,
Eldoret & Changamwe )

Reporting to the Retail Manager , the
purpose of this role is to achieve
business growth for Personal
Banking by providing quality
relationship management to existing
customers in the assigned branch /
territory . This will entail sustaining
customer satisfaction so as to retain
them , thereby generating additional
business through cross -sell
opportunities .
Main Responsibilities
* Providing an interface between the
Bank and existing customers in order
to maintain good customer relations
so as to meet customer needs within
the strategic objectives of the Bank .
* Manage credit appraisals and
recommendation for existing
customers under the various loan
products and submit to the
appropriate final approval authority
within established turnaround time.
* Overseeing the relationship
management of assigned customers .
* Ensuring revenue growth through
increased product uptake / cross -
selling .
* Ensure full compliance with Know
Your Customer (KYC) and Anti Money
Laundering (AML) requirements.
* Manage all aspects of risk , including
monitoring of advances portfolio ,
strict adherence to the provisions of
the credit policy document to ensure
minimal losses to the bank .
* Monitor closely all unsecured credit
facilities and overdrawn accounts
assigned to ensure that the accounts
are properly conducted to avoid
potential loss to the Bank .
* Ensure that renewals , extensions
and cancellations of existing credit
facilities are done before the expiry
date .
* Manage the referral process in line
with the Credit Policy.
* Manage customer queries,
complaints and other
correspondence in a timely manner
and within set standards for
customer satisfaction.
* Ensure accuracy and timeliness of
reports that aid the business in
decision making ( Non- Facility
Overdraft Reports, Excess Reports ,
Facility Expiries Reports, Past Due
Reports , Large Items Report amongst
others ).
* Represent the department in
various special projects run for the
benefit of the Bank .
* Assist in identifying customer needs
not met by existing products and
promote the implementation of new
products and services.
* Implement findings/decisions
emanating from personal
development needs and regular
coaching feedback from the unit
head .
* Be conversant with policies and
procedures pertaining to all Bank
products and services and be able to
adapt to change in these as well as
technological changes, and customer
sophistication .
* Assist in the organization of and
participate in public relations
activities and sponsorships that aim
to improve CBA’s brand image in the
market .
Qualification and Experience
Requirements
* University Degree – Upper 2nd
Class Honours or 3 .0 GPA.
* 3 years ’ banking experience with at
least 1 year in a sales or marketing
role.
* Proficiency in use of Microsoft
Office Packages .

RETAIL BRANCH MANAGER
( 4 Positions – Nairobi , Kisumu,
Eldoret & Changamwe )

Reporting to the Head of Personal
Banking , the purpose of this role will
be to organize , co-ordinate , manage
and control activities in the branch to
ensure business growth and service
delivery is expeditious, accurate,
efficient and that transactions are
cost effective and profitable to the
Bank .
Main Responsibilities
* Business planning and growth
( deposits and lending) as well as
customer growth and retention
* Management information reporting
and integrity
* Profit improvement and cost
management
* Quality of service in branch service
delivery.
* Minimization of exposure to and
impact of operational risks inherent
in branch service delivery
* Leadership which facilitates a
conducive work environment and
employee satisfaction at the branch .
* Responsible for the branch
structure and application of
established policies, processes ,
procedures and tools ¡ n achieving
compliance requirements, optimal
efficiency , resource utilisation and
cost containment .
Qualifications , Knowledge and
Skills Requirements
* University Degree – Upper second
or equivalent
* Proficiency in computer use
including MS Office tools and
banking systems
* At least 5 years banking experience
2 of which should he in a sales or
relationship management experience
in Personal Banking/SME .
To apply , send your application letter
and CV, quoting the job title via e-
mail only to jobs@cba . co.ke
Kindly submit your application by 5th
April 2011 .
Only shortlisted candidates will be
contacted .

Adapted from www.careerpointkenya.com