We are a blue chip company , a
leader in the ICT sector.
Due to expansion and growth , the
following position has arisen in our
organization:
SERVICE DELIVERY REQUIREMENTS
INCLUDE :
*Effective management
of the call centre and
reception area
*Efficient management
of all activities in a
very busy banking
hall
*Resolution of
customer queries
*Improvement and
enforcement of
processes and
procedures
*Staff coaching
*Monitoring overall QA
results to identify
trends, training and
process improvement
opportunities
*On- going training and
development of staff
and on -going liaison
with other
departments and
group companies for
effective service
delivery
This position requires a self -starter
who possesses a desire to make
things happen and about 5 years of
working experience in some
supervisory level
Experience in technology oriented
service _rms, mobile telephony, BPO
call centres etc will be an added
advantage
The applicant must have excellent
oral and written communication
skills, excellent interpersonal skills
and an ability to motivate to produce
results
A University business degree is a
pre- requisite
Applicants should submit their CVs
to the following email address:
mcarecruitment@gmail.com
Clearly marked: Operations
Supervisor on the subject line
Closing date: 5 th August 2011
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