Shell Oil Company is looking for multi -
talented individuals to fill the following
exciting roles :

CLUSTER TECHNICAL MANAGER
Reporting to the Cluster Commercial
Manager, the Cluster Technical
Manager will be responsible for
providing technical advice to trade ,
transport, consumer and industrial
customers, Shell Sales force on the
use of the Shell Fuels and Lubricants
Portfolio.

KEY PERFORMANCE AREAS FOR THE
ROLE:
* Provide required and agreed
Technical Services within cluster .
* Provide ongoing technical support
to Sales and key distributors in East
cluster.
* Specify appropriate Shell products
to be used for specific applications
(vehicles, machinery and equipment ).
* Determine customer requirements
for technical and product information
to resolve the issue first time.
* Provide technical support during the
market launch of new products
* Prepare customer equipment audits,
lubrication surveys, product
rationalisation audits and conduct
field trials .
* Provide HSSE , Occupational Health,
safety and product disposal advice to
Customers and Sales , in line with local
legislation requirements.
* Provide front line fuels technical
support.
* Manage Lubricants Technical
services.

MINIMUM REQUIREMENTS :
* Engineering or Technical/Science
degree with at least 3 - 5 years
experience in a technical environment
preferably in lubricants.
* Experience in the Customer Service
or front line sales role is essential .
* Demonstrate knowledge in using
product and application knowledge ,
maximising equipment operability and
product application and technical
know how.
* Conversant with HSSE standard in
Oil Industry .

PRODUCTION SUPERVISOR
Reporting to the LOBP Manager , the
Production Supervisor will be
responsible for scheduling ,
coordinating, monitoring and
controlling all lubes production and
components (base oils and additives)
receipt activities while ensuring that all
processes meet the Shell Lubricants
Quality System (LQS) and HSSE
standards.
The Production Supervisor also
accounts for stocks of base oils,
additives, blended and filled products
to meet allowable loss/ gain targets.

KEY PERFORMANCE AREAS FOR THE ROLE:
* Schedule and execute production
programmes to ensure production
volumes meet production plans (by
product type, quality , quantity , timing ).
* Manages Ship- to-Shore Operations
for base oil receipts, packed additives
receipts and bulk loadings .
* Ensure production eesource levels
and shifts are organized , enabling
Production volumes to be achieved ,
including having competent
contracted staff assigned duties .
* Pro- actively manage the integration
of production activities with
production plans .
* Ensure production activities are
carried out in accordance to LQS,
HSSE (Health , Safety, Security and
Environment) procedures and ISO
9000:2000 standards are upheld at all
times.

MINIMUM REQUIREMENTS
* At least a University Degree
preferably in Production or
Engineering from a recognized
institution.
* At least 3 years working experience
in a production environment .
* Experience in managing a large
number of workforce.
* Knowledge of HSSE and ISO
standards is essential

CUSTOMER SERVICE CENTRE CO -
ORDINATOR
Reporting to the Customer Service
Centre Team Leader, the Customer
Service Co- ordinator will be
responsible for taking all customer
calls, log in orders, maintenance
requests, complaints updating open
calls from time to time, answering to
their queries while ensuring smooth
interface with other departments like
Central Scheduling .
Follow up on open calls to closure .

KEY PERFORMANCE AREAS FOR THE
ROLE :
* Receive inbound service calls or
receive visiting customer requests
* Identify customer needs and provide
service within agreed service levels .
* Take/ amend orders, provide credit
clearance, communicate delivery
details to the depots and handle
related queries/complaints .
* Receive maintenance requests ,
arrange for repairs with the relevant
maintenance function and handle
related queries/complaints .
* Log all customer contacts and follow
up on a regular basis to ensure that
they are fulfilled on time .
* Receive service requests and readily
provide product information.
* Provide invoice /statement details
such as advising account balances .

MINIMUM REQUIREMENTS :
* University Degree preferably in
Business related studies preferably
with a Call Centre Customer Service
working experience with good
product knowledge .
* Must have good communication
skills, selling skills and be a team
player.

FILLING ASSISTANT
Reporting to the Production
Supervisor, the Filling Assistant will be
responsible for co- ordinating all filling
activities in accordance with LQS and
ISO 9001: 2000 requirements while
adhering to HSSE standards to meet
set filling targets.

KEY PERFORMANCE AREAS FOR THE
ROLE:
* Co-ordinate all filling operations in
accordance with described LQS, HSSE
(Health, Safety, Security and
Environment) guidelines and ISO
9001:2000 standards .
* Ensure Filling operations meet the
agreed production plan volumes as
set in the monthly plans and daily
production plan adherence (PPA)
meetings.
* Ensure the right packs are released
to the filling lines and periodic checks
done on weights, capping , sealing and
packing of the product to ensure
standards are upheld .
* Work with Maintenance Supervisor
to ensure filling and associated
equipment availability is maximized .
* Work with the laboratory to ensure
timely release of pre- fill samples and
optimize set up times .

MINIMUM REQUIREMENTS.
* At least a Diploma Certification
preferably in Production or
Engineering from a recognized
institution with at least 3 years
working experience in a
Manufacturing Environment .
* Knowledge of asset integrity
management, HSSE and ISO standards
is essential.

APPLICATIONS
If you are up to the challenge ,
possess the necessary qualification
and experience , please send your
detailed resume with your cellphone
contact via email to hr@ksl.shell. com
or to the following address:

The Human Resource Manager ,
Kenya Shell ,
P. O Box 43561, 00100,
Nairobi .

Deadline for application is 15 July
2011.

Only short listed applicants would be
contacted.

Kenya Shell is an equal opportunity
employer!