CUSTOMER SYSTEMS ANALYST JOB SAFARICOM

Safaricom Careers Kenya.
Senior Customer Systems Analyst.
We are pleased to announce the
following vacancy in the IT Business
Services Department within the
Technology / IT Division.
In keeping with our current
business needs, we are looking for a
person who meets the criteria
indicated
below:
Senior Customer Systems Analyst
Ref : IT_ SCSA _AUGUST 2011
Reporting to Manager; Customer
Systems, the holder of the position
will provide leading expert solutions
and technical guidance in
administration, service provision,
and availability of all Safaricom
customer facing applications .
This position will involve liaising with
other Information technology teams
and vendors to offer quality IT
services to the business.

KEY RESPONSIBILITIES
Technical Service Availability :
Define and monitor data and
application availability for all
customer systems and applications
and reports .
Offer advanced administration of
customer systems and applications.
Document and update processes
and procedures in use for customer
systems and applications ;

INCIDENTS AND PROBLEM
RESOLUTION :
Provide expert management of IT
application incidents , root cause
analysis, management of problems
and closure of recurring incidents ;

TESTING NEW SYSTEMS FUNCTIONALITY :
Create system requirements for
support, and testing of new
products and systems functionality.
Create high quality supportability
requirement.
Test the achievement of
supportability requirements on
systems are delivered by vendors;

RESEARCJ & DEVELOPMENT :
Participate in renowned research
forums, and initiate ideas that
improve system availability , and
performance ;

MINIMUM REQUIREMENTS :
*University Degree in IT or Computer
Science or related field ; MSC /MBA
will be an added advantage;
Microsoft certification: MCSD/
MCDBA;
-Advanced Unix /Linux certification ;
*Oracle Siebel Certification;
*Tibco Certification;
-Oracle certification in database
administration or application
development;
*5 years experience in a networked ,
dynamic IT environment ;
*3 years Software development,
Database administration , and or
advanced Support Experience ;
Unix scripting , PL-SQL and MSSQL
skills;
*Highly developed analytical thinking
skills;
*Ability to role –model and lead
customers and fellow team
members.

If you feel that you are up to the
challenge and possess the necessary
qualification and experience please
send your resume and application
letter.

Please indicate your experience and
why you are the most suitable
candidate for the role clearly quoting
the job title to the address below.

The deadline for application is
Monday the 15th August , 2011 .
The Senior Manager; Talent
Acquisition ,
Safaricom Ltd
Nairobi

Via email : hr@safaricom.co.ke