SAFARICOM CAREERS. ENGINEER JOBS

Safaricom Kenya are pleased to
announce the following engineer job
vacancy in the Service Assurance and
Quality Department within the
Technology Division.
In keeping with our current business
needs, we are looking for a person
who meets the criteria indicated
below:
SENIOR PLATINUM SUPPORT ENGINEER
Ref : TECHNOLOGY _ SPSE _July 2011
Reporting to the Senior Manager
Enterprise Support Service , the holder
will ensure the retention of top 100
enterprise platinum customers .

KEY RESPONSIBILITIES
*Drive activities required to ensure
maximum availability of service ;
*Engage on service diagnostics /audits
& assess the system readiness
regularly;
*Strive to meet fault management
thresholds as per agreed SLA ;
*Comprehensive Fault Reports detailing failure issues .

MINIMUM REQUIREMENTS
*An undergraduate degree in
Computer Science, or Bsc . Electrical &
electronic engineering,
Telecommunication engineering or
equivalent;
*CCNA, CCNP / CCIP a must;
*Excellent IP skills including but not
limited to MPLS , VRRP , HSRP , GLBP ,
IPSEC VPN, GRE Tunnels and BGP.
*Hands-on experience in technical
support and implementation/
configuration;
*Excellent technical reporting skills ;
*Customer care experience a must ;
*Excellent communication skills (verbal
and written );
*Innovative and self motivated;
*Result oriented ;
*Self -Confidence.

If you feel that you are up to the
challenge and posses the necessary
qualification and experience please
send your resume and application
letter indicating your experience and
why you are the most suitable
candidate for the role clearly quoting
the job title to the address below.

The deadline for application is
Monday 8 th August 2011 .

The Senior Manager – Talent
Acquisition
Safaricom Ltd
Nairobi
Via E- mail to hr @safaricom.co.ke