NATION MEDIA GROUP SENIOR SERVICE DESK ANALYST JOB IN KENYA

Nation Media Group , the leading
Multi Media house in East and
Central Africa is searching for a
suitably qualified candidate for the
position of Senior Service Desk
Analyst in the IT Department.
We invite candidates who are
innovative, performance driven and
possess excellent transferrable skills
with good track record of
achievement in past roles.
The Senior Service Desk Analyst
(SSDA ) will work with a team of
analysts to provide first and second
level technical support services to
our internal customers. He /She will
report to the IT Service Desk
Supervisor.

SPECIFIC JOB RESPONSIBILITIES
*Provide first and
second level technical
incident and problem
management support
services to end users
in local and regional
offices
*Support and
Administration of
existing Back -Office
Server Applications
(i. e. Active Directory ,
Exchange, Windows
2008/ 2003 Servers ,
SharePoint, SQL etc )
*Support and
Administration of
security systems
applications i.e .
Backup & Antivirus .
*Participate in IT
related projects as
assigned by
management
*Meet or exceed the
set Service Level
Agreement (SLA ) KPIs
*Install, configure,
maintain and support
Software, Computers ,
Mobile devices etc
*Escalate problems as
appropriate to our
external service
support providers in
order to ensure
consistent timely
resolution
*To enforce , maintain ,
support and
administer the
existing IT security
systems and services .

TECHNICAL SKILLS
*Degree in
Information
Technology or
equivalent
*3- 4 years prior
technical end user
support experience
*ICDL or MODS and A
+ or N + certification
or equivalent
*MCSE or MCITP
Certified
*ITIL v3 Certification
preferred

The position offers an excellent
career growth opportunity and a
competitive remuneration package.

If you meet the above criteria , apply
online at http://careers.nationmedia.com before
10th August 2011 .
N/ B : Only shortlisted applicants
shall be contacted.